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We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered still has not arrived to the repair company. So i found David Crawford, President of AHS Assisatnt number . Her name is Judy, her number is 1-866-305-0259 begin_of_the_skype_highlighting 1-866-305-0259 end_of_the_skype_highlighting ext 2100, call her and complain. I asked her if David Crawford could call me. Of course not, he is a coward president! She is useless also, but fill her phone up! Do not call their number on contract call her! tell he Kevin told you to call ! 128d8f8  Comments (35) |
| 1. Written by Sandra on May 3, 2012 from stevensville, maryland, US We have had a contract for a long time. Our experiences have been less than good in most cases but this one takes the cake! We also have a separate contract for our our oil boiler to have it cleaned annually. When the service man came from the oil company he found the burner can collapsed inside so I told him to go ahead and take care of it. I submitted a request to AHS for reimbursement and they are telling me too bad even though I saved them a bunch of money. I think we are done with them. |
| 2. Written by Hoodwinked on March 9, 2012 from flint, michigan, US The problems with AHS et al. run further than their parent company ServiceMaster, as they are all owned by a Private Investment Firm out of New York called C.D&R. |
| 3. Written by Johnthepissedoffconsumer on March 2, 2012 from bellevue, washington, US Within 30 minutes of my attorney contacting American Home Shield with my intent to file suit I received a call from the corporate office, informing me that they had review my complaint and that the breaks in my sewer line were in fact covered and I would be issued a check to cover the cost of repair. This was after battling them for 2 weeks and just about giving up on getting my claim addressed. My suggestion... gets an attorney to call them and threaten to sue. |
| 4. Written by Sickofbeingscrewed2 on March 2, 2012 from lawrenceville, georgia, US I was just thinking today what someone else wrote here, file a CLASS ACTION SUIT, and I don't even like those because the one who gets money is the attorney, but in this case it would cost American Home Shield money. I think we should stop complaining and take action, there is power in numbers. Don't even waste your time with Beau Cullum; she's just like the rest of them. I just learned her last name by finding this website. Ever notice there is not a home office address on their paper work you receive in the mail; or another telephone number or even searching online it's hard to find a consistent address. I told my neighbor today that I never used ServiceMagic before I knew AHS was their company & don't plan to ever use them. This is my last year with an AHS contract. They will suck your blood until you die and your item will still not get repaired and definitely not replaced. The service techs they use are of the lowest quality. They want you to give up on the service because they have their money and they have losts of suckers like us all over the country and are getting new ones through real estate agents who are probably getting a kick-back. AHS screws you without a condom, and you know what you can get in that case. |
| 5. Written by Sheri L on February 24, 2012 from san diego, california, US CallIed AHS 3 months ago on one a rental property, the washer, dishwasher & dryer went out. They repaired the dryer & have been "alledgedly looking for parts...for the other ~ This warranty cost $900 in NY!! I was referred to their parts dept. and have been on hold for over an hour two days in a row! Next story I also have them in California - called on washer, dryer & oven - Within a minute all 3 reps told me (SEARS reps) that none of these issues/ appliances were covered!! After a bit of negotiaing as a REAL ESTATE Agent who has sold their policies for years, they agreed to cover at least two of them, however have to order parts & referred me to the parts/cash out dept. I have called several times and nobody ever answers the phone. I have been on hold NOW for over an hour! Same yesterday, but guess what I have to work so I can spend the entire day on hold waiting for these rip offs - I say let's file a class action law suit there are over 313 complaints. Pay for the contract with your AM X card & depute the charge!!! |
| 6. Written by mochael on February 22, 2012 from ft. lauderdale, florida, US They look for ways not to cover items. They have problems with their computers are down, long hold times, website errors, etc. They play the wait & wear you down until you give up. Save your money. |
| 7. Written by Your in deep do-do!!!!! on January 28, 2012 from monroe, michigan, US You folks have to understand that the root of these problems runs much deeper that just your dealings with Americain Home Shield. This is because AHS is actually owned by ServiceMaster. They are the parent company for AHS, TruGreen LawnCare, and Terminix Pest Control. All of these companys have a bad history of very poor customer service, and just screwing-over people in general. Be forewarned to avoid any company that has an affiation with ServiceMaster! |
| 8. Written by Ripped off by DAVID CRAWFORD A on November 3, 2011 from livingston, new jersey, US Please report all of these fraudulent businesses/businessmen to your state attorney general consumer complaint division. Also, if your state has a Department of Insurance, maybe they can fine them for us. AHS with big cheese (who is afraid to talk to anyone--,maybe he will talk to a judge???)David Crawford is a real rip off as well as their parent company Servicemaster Global!!!!! I need to get what I pay for and NOT GET RIPPED OFF!!! Please COMPLAIN AND if you have the money SUE them. They deserve all the trouble they can get. I hope their heater goes out and the place floods at the same time!!!! and i hope they have to LIVE IN IT!!!!!!! |
| 9. Written by Bob Miles on September 28, 2011 from grayson, georgia, US PLEASE!!! Do not sign on with AMS! Sheister's of the first degree. Been with them for years. Furnace went out. (26) years old. Tech. stated whole unit was shot. Gas leaking into House. AMS would only cover burners. Tried C/S route but Gals refused to even listen and said they could not change the decision. Put your $40 bucks a month in the bank and let these people go broke. Just a terrible experience. |
| 10. Written by Angry Man on September 7, 2011 from dallas, texas, US Sewage extractor pump went out. They first said it was not covered then when I called them on it they agreed that it is. Nine days later I am in a hotel with a kid with spinabifida who needs regular catheterization and no repairs in site. I contacted an attorney today and we send the demand letter tomorrow. They don't seem to understand that a nuisance lawsuit is going to cost them much more in legal fees than simply repairing the damned thing. Wow! These people are ***! |
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