American Home Shield - AHS is ripping off consumers

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Home » Consumer Reviews » CONSUMER » AHS is ripping off consumers

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AHS is ripping off consumers

Mar 25, 2008

American Home Shield complaint by Lremigio

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We call AHS March 6, 2008 for an emergency repair in our electrical panel breakers. We were without running water and air conditioning. The service call never came that day and they gave us a schedule 4 days later.

We told we can't wait because we have a 11 years old kid who can be 3 days without water ( we have a water pump and no connected co city water). They advice us to find any electrical handyman in the area and they will pay that bill. We did it in March 7 ( one day after calling AHS) and when calling canceling the schedule and asking for instructions for the reimbursement they told me we need to ask first for authorization first and never pay that $140 no matter we gave information and we have the bill to probe it.

4 days after that , they sent anyway one electrician in March 11, and we told that person we already canceled that job and he leave, noting that he didn't do any repairs because all was fixed..And now on top of not paying us the $140 for the emergency repair they are charging us also $55 extras for that handyman visit who came here 3 days after we cancel the job and he didn't do nothing because all was already fixed.

This is abusive and is a real scam. Now we need a service from AHS again and we need to pay that $55 fee in order to get a service and the contract reinstated.

We are asking to clarify this matter because we can't pay for a cancelled job that never was done and we call 4 days before o cancel.

Thank You/ Mil Gracias

Beatriz Gonzalez

8067 SW 103rd Street Rd

Ocala, Fla 34481

Cell 305-975-7469

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Comments (3)

1. Written by AHS HAPPY HOMEOWNER tips, on 05-05-2008 16:28

Here are some tips: call back and ask to be connected to your local AHS rep. They can help you out, offer personal service and get/clarify questions and answers! If cust service cant, call a realty comp and ask them who the rep is.

AND... ask for a 2nd OPINION!

Also, go online and read the contract! Like all other warranties, see what is and isnt covered. I have WONDERFUL experiences with AHS and WOULD NOT use anything else!

Report

2. Written by AHS HAPPY HOMEOWNER tips, on 05-05-2008 16:27

Here are some tips: call back and ask to be connected to your local AHS rep. They can help you out, offer personal service and get/clarify questions and answers! If cust service cant, call a realty comp and ask them who the rep is.

AND... ask for a 2nd OPINION!

Also, go online and read the contract! Like all other warranties, see what is and isnt covered. I have WONDERFUL experiences with AHS and WOULD NOT use anything else!

Report

3. Written by Happy AHS Homeowner..., on 05-05-2008 16:12

Here is a tip: call back and ask to be connected to your local AHS rep. They can help you out, offer personal service and get/clarify questions and answers!

Report

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