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1.4 Based on 462 reviews
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  • Customers like
    • Ability to submit service request 6
    • Easy payment 5
    • Setting up original appointment 4
  • Customers don't like
    • Poor customer service 60
    • Zero integrity 35
    • Terrible service 25

Had American Home Shield for a while now and usually they have always been on time and reliable with their contractors...until now. My fridge broke down exactly 3 weeks ago, so they sent this contractor from Watkins Refrigeration. TERRIBLE! The contractor was always late, very unprofessional, ordered wrong parts for my fridge, so I would call AHS and they did nothing! One rep, Jonathan, was very rude to me saying oh well put your stuff on an... Read more

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It has been almost 30 days with no resolve, no communication, and the amount of time I have spent on this unresolved issue is worst part. I'm sitting on hold once again as I type this. The customer service is the worst I have ever dealt. If you value your time, money, and sanity, DO NOT go with AHS.

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I have used American Home Shield as my home warranty come for several years. I have issues with them in the past and I kept hoping the situation with using them would better. That hasn't and didn't happen. This year my home AC unit stopped working. I called American Home Shield to have the problem fixed that I was having with the unit. They sent out the contractor that they selected to handle the situation with the AC unit. Once the... Read more

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I have used American Home Shield as my home warranty come for several years. I have issues with them in the past and I kept hoping the situation with using them would better. That hasn't and didn't happen. This year my home AC unit stopped working. I called American Home Shield to have the problem fixed that I was having with the unit. They sent out the contractor that they selected to handle the situation with the AC unit. Once the... Read more

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I called for AC service as the house wasn't getting colder even with the AC running non-stop. The contractor said the compressor needs to be changed. When I followed up with AHS, they told they cover the compressor but I need 12 lbs Freon which they cover $10 per and I need to pay $1020 for the rest of Freon. Evidently, it is in the contract only $10 per lb is paid but paying $10 if the cost is $20 vs $100 is a big difference. Why would their... Read more

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Define Pool Heater " An appliance that heats a pool" not if you live in Florida and have a warranty with AHS. I SPECIFICALLY ASKED the sales person at AHS is my pool heater covered, yes she said !!she did not say well only if you have a certain type of pool heater which it would now seem that most people in Florida have. Guess what that big black lump that heats my pool "My Pool Heater" is not a pool heater after all, it's a "Heat Pump" and yes... Read more

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Ceiling fans broken. AHS sends out a technician that says the motor went out and he had a replacement ceiling fan in truck. Ok, problems let him call and get authorization to repair or replace. I had to pay someone to sit at my house waiting on repairman, because I couldn't take a day off for repair. The JTL repairman tell the housesitter that he be back in two days after he gets authorization and leaves. I call JTL Electric and AHS... Read more

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After 10 plus years of an thousands of dollars in monthly payments I get a letter telling me I was too much of a risk for there program. I have never had any major claims accept a washer machine which only came after they thought it would be cheaper to repair. Buyer Beware!

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My wife and baby suffered in 108F heat for 24 hours nobody came i called the contractor who Ahs referred to and still no answer(martinez mechanical) i call and left 25 voice mails. Finally i called a outside company and issue was solved . While Ahs contractor call s me after 3 days to schedule Appointment. Junk service From Ahs. I called Ahs for refund and was told that submit on line but there is no promise. I still have my service active with... Read more

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Our 32 year old Air Conditioner has been repaired beyond belief for the last 3 years. Now, in the hottest part of the summer, it quit again. Motor was dead, fan was dead. Parts were ordered (2 week wait), parts were installed and were dead in 10 minutes. Fan was "universal" size, didn't fit, burned the motor out--again. We are now in the 4th week without AC and no response to calls to the contractor (who said the whole AC should be... Read more

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