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  • Customers like
    • Easy payment 5
    • Ability to submit service request 4
    • Setting up original appointment 4
  • Customers don't like
    • Poor customer service 56
    • Zero integrity 35
    • Terrible service 25

Avoid doing business with this company. I guarantee that you will be sorry if you get suckered in to one of their home warranty contracts. They will look for every possible reason to invalidate your warranty when you need them. I can't even begin to tell you about their customer service. You will literally spend hours trying to get to talk with someone - you will be disconnected; left on hold; sent to the wrong department, etc. This is intentional on their part. They are hoping you just "give up" and go away. This is the worst company I have... Read more

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American Home Shield is one of the biggest ripoffs ever. My dishwasher was not working, the timer was out. Although the appliance is older, an off brand (Ariston), I expected it to be repaired or replaced. The technician who came out was great...knew exactly what was wrong...the timer...and ordered one. three week wait time. The timer arrived, installed, and did not work. At that time, the tech said he was positive the timer was used, not new. He ordered another one, three week wait again, installed, didn't work. He also noted that the... Read more

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This company is biggest ripoff. They have no integrity and they use newly formed contractors that are trying to get there business off the ground. 2-3 week policy and multiple phone calls to get problem fixed and no call from a contractor and expedited dispatch from them. AHS = Another Home Sczm as they are awful and sound so illiterate. Add comment

American Home Shield they have terrible customer service.. All they want to do is take your money. when you need something they deny your claim.... I called to get service on my trash compactor it took 5 days to send out Premier Appliance Sevices they looked at it took the check for 125.00 and left.. I got a call 2 hours later They said the unit was not covered due to excessive use. I did nothing out of the ordinary. This company is fraudulent. do not ever use them. They are crooks. I'm going to blog on every social media and web site I can... Read more

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Very sad that AHS has eliminated our state representative in Hawaii, as we no longer receive the great service we used to have. Now, there are so many layers to go through; RED TAPE, out sourced calls, that it hinders prompt service. I have spent over three weeks for my problem with no solution in sight. VERY SAD that almost everyone I spoke with in AHS passes the buck and transfers my phone calls whenever they feel unqualified to help me. NEVER RECOMMENDING AMERICAN HOME SHIELD TO MY CLIENTS, (I am a Property Manager for high end rentals,... Read more

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I had used AHS for years and rec'd horrible service. I finally said enough and stopped paying. A few years later after a large amount of advertising, i was tricked into thinking they changed. Shame on me. I started serice a few months ago and just had a dish washer go bad. 30 days later, it just got fixed. Of course I paid my service fee and as usual, i had to have a seperate plumber make changes so they could have an easier and cheaper repair. I called to complain and 2 weeks later have still not received a call. I did get a reauest for... Read more

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I have been trying for days to get my tenants air condition fixed and no one at AHS seems to care. Keep in mind she is a single mother with kids and we are looking at five days to maybe figure out when it might be fixed. Not good service at all! Now AHS cant even find the original contractor that they sent out the first day. Unbeliveable! Be Aware! Add comment

Grade F Insists on replacinf bradford white water heater with cheap brand. Add comment

Easy to submit request and pay your deductible. Near impossible to find a good contractor they send. 4 weeks and my 14 yr old water heater still isnt replaces. I suspect AHS only contracts with the cheap guys. Will be cancelling my AHS contract. Add comment

WARNING... American Home Shield gave me terrible customer service and I found several other negative post about them. I had an issue with one of their required contractors after spending over 900.00 out of my pocket and when I needed something else done under my warranty American Home Shield insisted that I use that same company or they would not pay for a covered claim. I was hung up on 4 times when trying to reach a manager and Nobody called me back. When I finally reached a manager; he only repeated scripted policy to me instead of... Read more

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