American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, ,
  • 585+5 mobile complaints
  • $300K claimed losses
  • $508 average
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  • 22 hours ago
  • Other
  • Dover, Delaware
  • Bryant Heater
  • 7

Worst Technician ever. I think he was around 12 years old. Went down in my crawl space where the heater is located...He informed me that my system was put in illegally and didn't meet specifications. The switch wasn't igniting the gas furnace. He stated, my duct work was too long and not in legal specifications. We are military, purchased the home 18 years ago, with a VA loan and inspection.... Read more

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  • 1 day ago
  • Other
  • Draper, Utah
  • 6

Last night, I concluded a very disappointing phone call with a very unhelpful associate from American Home Shield named Tiffany. I decided to cancel my warranty because I have taxes due on three properties come December 1st, and really need every bit of cash. I requested cancellation via email three days prior to billing (10/21/14), and received a response, via email from a live associate of AHS... Read more

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  • 1 day ago
  • Repairs
  • Colton, California
  • Washer Repair
  • 12

On 10/10/14 a technician from (So Cal Appliance) who is contracted with American Home Shield because my washer was making a lot of noise and the what was not draining when cycled to do so. The technician said he had to take the machine back to his shop because the drive shaft and the bearings were broken and he said he was not sure what else was broken he stated he had to take the machine apart... Read more

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  • 2 days ago
  • Repairs
  • Home Warranty Coverage
  • 14

The worst service ever. Took a month each to get a garage door opener and washer fixed. Customer service is nothing but rude. Took multiple trips to make repairs. Would not cancel our account. Do not use this company. It would be cheaper and easier to save your money and buy the item new when it broke. Even the the furnace would generally be 2 thousand dollars. That is about 2 years of this... Read more

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  • Oct 20
  • Repairs
  • Mission Viejo, California
  • Incompetent Electrician
  • 28

Had an electrician come out because my sparks are coming out of my outlet and he said it's because I'm plugging things in too slow! Where's my money was his next question.. Seriously? 5 minutes and 75.00! I called two weeks before contract was up and told them I didn't want it. The customer service clerk was helpful and said not worry, they wouldn't charge my card. I get a new contract in... Read more

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  • Oct 12
  • Repairs
  • Los Angeles, California
  • Electrical Box Replace
  • 1
  • 1
  • 110

American Home Shield complete frauds - $480 a year + $77 co-pay for each service request. This company is dreadful - I bought policy with them years ago to cover major problems with plumbing electrical etc.that might arise but they have never covered any of the major problems I've had. For instance sprarks flying out of my electrical box in kitchen was not covered and was deemed as "safe" not... Read more

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  • Oct 12
  • Repairs
  • Hollywood, Florida
  • Maintenance Service Contract
  • 51

My AC went down on weekend. I live in South Florida. By noon, my house was like an oven. I called American Home Shield to be told I had to wait 48 hours since it was a weekend. AHS contract states they will expedite emergency service. It was useless to argue with their agent - she flat out refused to escalate, expedite, or many any efforts to help us find a contractor who could respond... Read more

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  • Oct 11
  • Repairs
  • Tampa, Florida
  • Air Conditioner Repair
  • 72

I had a problem with my AC not cooling. The service tech that came out pushed me to purchase a new unit as soon as I said I wanted mine repair. He said he had to return and collected my out of pocket service fee. I never heard back from him nor his company I then received a call from American home shield letting me know that my repair would not be covered because it appeared to be pre existing. I... Read more

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  • Oct 09
  • Plumbing
  • Incompetent Plumber
  • 54

I have had three service calls, not one service was completed without some outragious out of pocket expense from the contractor. The plumber said 380 for a leak. Guess what I am a plumber and fixed the problem in 12 minutes while he was out on the phone smoking one of my ciggerettes and drinking one of my cherry cokes. I don't want to even get into all the other nonsense and countless hours on... Read more

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  • Oct 09
  • Home Construction and Repair
  • Los Banos, California
  • Water Softener Replacement
  • 29

American Home Shield replaced my water softener with a defective one and refuses to correct problem but made it worse they let the contractor who installed it tell them if they would return and fix problem, they let the contractor Golden State Plumbing call all the shots.If American Home Shield would have put there foot down with this contractor and made them come back out and replace the unit by... Read more

Was this review helpful? 3 0
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