American Home Shield Complaints and Reviews

1.3
  • Nothing now2 votes
  • Easy payment1 votes
  • Customer service12 votes
  • No integrity9 votes
  • Communication6 votes
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  • 1 day ago
  • Repairs
  • Camarillo, California
  • Heating System Repair
  • 11
  • REVIEW RATING 4/5

Called AHS to get a contractor out to fix my heating/cooling system - thinking it's just the thermostat - the contractor called me shortly thereafter, but I couldn't make the appointment until the following week, as that would be my day off. Contractor refused to schedule one - kept telling me they would call me the day before - why couldn't they schedule the appointment?? - very confused, so... Read more

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  • 1 day ago
  • Repairs
  • Evergreen, Colorado
  • Home Warranty Insurance
  • 18
  • REVIEW RATING 4/5

I had AHS back in 1999 and cancelled because they kept giving me the runaround. Recently starting real estate investments, and a friend said that AHS has improved. THEY HAVE NOT! I was told that I could call back anytime if I had questions, or to cancel before March 3. After several calls at different times of day, each which I was on hold for more than 15 minutes and still no answer, I sent AHS... Read more

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  • Mar 24
  • Repairs
  • Littleton, Colorado
  • Flood Damage Claim
  • 41
  • REVIEW RATING 4/5

I referred American Home Shield home warranty to my buyers of a home in Littleton CO and they have not covered any of the four claims that my clients have called on. One was a water leak flooding their basement from a sump pump issue and they could not get any of their contractors to show up for 4 days and would not let my client call their own to stop the basement from flooding and cover it. ... Read more

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Stay away from American Home Shield. I've been without a wager for 20 days. The parts were ordered or so I was told. When asked what I should do I was told to go to a washateria Add comment

  • Mar 19
  • Repairs
  • Cary, North Carolina
  • Heating Unit Repair
  • 56
  • REVIEW RATING 3/5

This company is a bunch of crooks. They were the company AHS sent over to fix our heat. A guy name Roger came, if he comes to your house don't let him in, he's a crook. He told us that if it was him he would not fix the unit as it was not worth the price since it was 20 years old. We asked him if he would tell AHS that and he said no because they would ask for a second opinion and he would... Read more

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American Home Shield is a scam and any realtors that utilize it as a bargaining should be ashamed of themselves Add comment

I have had American home shield for about 5 years now. And they are top notch! Many systems have had to be fixed and a couple replaced. No run around. Just great service! Add comment

  • Mar 06
  • Repairs
  • Gilbert, Arizona
  • Home Warranty
  • 96
  • REVIEW RATING 4/5

I was with the company about a year and a half and was pretty satisfied. I just got off the phone with them to add service and they were very unhelpful. After 1 1/2 hours on hold they stated I had to cancel my contract and then 15 days later start a new contract. I don't know about anyone else but I don't have the time to sit on hold waiting for customer service. When I told the gentleman if I... Read more

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  • Mar 04
  • Repairs
  • Home Warranty
  • 1
  • 1
  • 72
  • REVIEW RATING 4/5

I called american home insurance couple of times. Everytime there was a wait of over 15 minutes.. Finally I spoke to customer service to discontinue my warranty. She confirmed and she also mentioned she is removing my credit card from the file so I will surely not be billed. But I am still getting billed from them . Tried calling them back, but the wait has been over 25 minutes. Tried calling... Read more

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  • Mar 04
  • Repairs
  • Memphis, Tennessee
  • Contract
  • 41
  • REVIEW RATING 4/5

CONTRACT ON 2 HOMES WAS NOT AVAILABLE UNTIL THE DATE THEY TOOK MONEY OUT OF MY CHECKING ACCOUNT. I CANCELLED THE DAY IT WAS E MAILED TO ME BUT WAS TOLD THEY COULD NOT REFUND MY MONEY. i HAVE NEVER BEEN EXPOSED TO SUCH BLATANT DISREGARD FOR BUSINESS ETHICS. THIS IS PART OF A LARGE GROUP OF AFFILIATES AND I WONDER IF ALL THE COMPANIES TREAT CUSTOMERS THIS POORLY. IS IT LEGAL TO HOLD A CONTRACT FROM... Read more

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