American Home Shield Complaints and Reviews

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  • Customers like
    • Setting up original appointment2
    • Easy payment2
    • Excellent phone answering1
  • Customers don't like
    • Customer service20
    • No integrity17
    • Service and customer service15

  • 11 hours ago
  • Repairs
  • College Station, Texas
  • Home Warranty
  • 7

American Home Shield seems to do whatever it takes to get you to give up. After holding for over 30 minutes, the first representative told me simply that my repair was not covered, but could not tell me why; she could only tell me what was in the notes, which did not fully explain. After promising I wouldn't have to be on hold but for a couple of minutes, she transferred me to someone who could... Read more

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  • Aug 29
  • Repairs
  • Incompetent Service
  • 43
  • REVIEW RATING 3/5

Air conditioning went out at the end of the summer of 2014. Company sent a handyman to repair the unit. He found a blown fuse but did not bother to see what the underlying issue was that caused the fuse to blow. A couple of days later the fuse blew again. I replaced the fuse myself as I did not want to take another day off. This occurred two more occasions that summer. At the beginning of 2015... Read more

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  • Aug 28
  • Repairs
  • Tallahassee, Florida
  • 26
  • REVIEW RATING 4/5

I haven't had air conditioning since the end of May this company has had my premiums for 16 years and still will not replaced in a timely manner my air conditioning unit of 30 years which is failed they have no integrity take no responsibility and had is going around in circles my husband has a triple bypass and Parkinson's and I have my own health issues this is been a nightmare I wouldn't... Read more

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I have not had a dishwasher for three months and the companies they contract with are horrible. Add comment

  • Aug 27
  • Repairs
  • Fallbrook, California
  • 19
  • REVIEW RATING 4/5

Contacted AHSfor a water heater Leak, customer service placed an order for plumber service (superior restoration), plumber showed up next day, by the time water got into all walls and damages all surinding areas. The referred pluming company called their sister company and they charged me almost $2,000.00 to care of the damage. Contacted the AHS corporate office by letter in regards to their... Read more

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  • Aug 26
  • Repairs
  • Middletown Township, New Jersey
  • 9
  • REVIEW RATING 4/5

MY washer has not been repaired,initial response was quick but The part ordered is taking months since my Service request was entertained in 6/18/2015. No proper status report provided for delay.the Tech Who visited never respond to my Phone call or email. While calling AHS each new Person assure to be prompt but nothing is done in Black & White why cant they send an email to inform The... Read more

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  • Aug 25
  • Repairs
  • Bakersfield, California
  • Air Condtioning Unit
  • 47
  • REVIEW RATING 4/5

My experience with American Home Shield has been a nightmare. I signed -up for their services 11 months ago. I placed an order regarding my air conditioning. Four technicians later, they have not fixed the problem since May 2015 to the present (August 2015). American Home shield informed me that they were going to give me a buy-out in July 2015 but I was never contacted until today (August... Read more

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  • Aug 25
  • Repairs
  • Titusville, Florida
  • Kitchenaid Oven
  • 17
  • REVIEW RATING 4/5

moved into our new house oven worked then stopped working -went online submitted service request was contacted by sears ..... person not in this country .... they set the next appointment for almost 2 weeks out ??? oven is dead not heating some home warranty...poor service on AHS and Sears part... called AHS voice comes on and tells me its a 10 min wait ....WTH ? poor customer service, poor... Read more

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I had my pool heater fixed last May and it stopped working again. In Sept last year my dryer stopped drying. Now today it stopped again. Are they using used parts in order to get us to pay the service request fees again. It's completely stage that the two items fixed are not working again from 2014 and now Add comment

So hard to reach the customer service. Every single time to call them have to wait 40 mins, the agents careless and very cold! Add comment

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