American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, ,
  • 550+3 mobile complaints
  • $280K claimed losses
  • $500 average
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Without AC in florida for now going on 16 days. Newly repaired compressor broken now AHS can't seem which lie to tell me, is covered under warranty, they wi fix/repair free of charge, and the people at AHS CONTINUE TO THIS DAY. To feed me lies and more lies and no lies with the terms of the contract Add comment

  • 22 hours ago
  • Repairs
  • Los Angeles, California
  • Insurance Cancellation
  • 7

hard to cancel the insurance .. you call them and they keep you on hold for more than 45 minutes . One time 90 minutes . I cant wait that long . you email them and someone promise to call you back but they don't . You email them again and the same think ... they keep on promising that someone will call you to cancell but they dont. Then I get an email if I dont pay for the warrenty they will... Read more

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  • 1 day ago
  • Repairs
  • Jackson, Mississippi
  • American Home Shield Warranty
  • 9

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who charged me $80.00 service fee even though my contract with AHS clearly states that it is $75.00 The Tech said that my compressor was bad and that he would order me one which would take about 4-5 days. Tech then told me that he was going on vacation and would be back two weeks... Read more

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  • 1 day ago
  • Repairs
  • 13

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett. This company employed Mark Ryder, a convicted *** artist on parole and sent him to my 86 year old mother's home. While repairing a leaky toilet, he convinced my mom that she had issues with her shower pan, an item that was not covered under American Home Shield. He made an... Read more

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  • Aug 25
  • Repairs
  • Contact List
  • 21

i have been receiving what I believe is spam under the guise of AHS. I attempted several calls and was on incredible hold times each time i had called at different times and days. When I did finaly contact a human being the only thing she would discuss with me was to take me off the list. Which would have been fine if it was them that was spamming me. She refused to do anything other then take me... Read more

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  • Aug 23
  • Home Security
  • Unit Replacement
  • 97

MY A/C UNIT stopped working, AHS, sent HARRELL HOME SERVICES to my home. TECH said evaporator coil was rotted out and wont hold Freon. To charge system would've cost me 500.00 and probably wouldn't hold the Freon. tech gave me $7999. for new system, I told AHS I wanted to cash out and get system fixed elsewhere. IT took 2 weeks for Harrell home service to get report to AHS, & tech reported... Read more

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  • Aug 21
  • Repairs
  • Garland, Texas
  • Toilet Plumbing Stoppage
  • 57

I cannot agree more with some of the reviews I saw. Never did realize that I am not the first to have issue with AHS when it comes to real problems that needs the policy to kicks in. All they are doing is making their customer pay the co-pay to their vendors for diagnostic and then quoting overprice service to fix the root cause. Meanwhile, expecting AHS customer to continue paying the co-pay... Read more

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  • Aug 20
  • Repairs
  • Bremerton, Washington
  • Refrigerator Repair
  • 31

I am very unhappy with this service i will not have it fixed until the 26th i feel i should get some compensation for this like a free water filter change out i now have waited for two weeks.Carl Kullander 7220 Cornell Ct.N.W. Bremerton,Wa.98311. this is very hard on me as this is the only fridge i have in the home we have ate out most of this time and it was very costly i am retired and it put a... Read more

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  • Aug 19
  • Repairs
  • Montgomery, Alabama
  • Plumbing Repair
  • 42

Since July 20,2014 I have been trying to get my plumbing repaired. AHS has requested a second opinion but keep sending the work order to the company who gave the first opinion. In the mean time, every week for 4 weeks we have had to have our drains cleared at our expense because we cannot get AHS to hold up their end of the contract. I am on the phone with customer service reps every other day or... Read more

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  • Aug 18
  • Repairs
  • Phoenix, Arizona
  • Home Warranty Plan
  • 45

AHS did not cover any of the issues that arose in our house all year: Air Conditioning Duct Work (Guy never came in the house when we mentioned it was the duct work but still charged $70 service fee) Thermostat wire connecting AC unit to Thermostat ($400 and a giant gaping hole in our wall we were told to replace ourselves) Pool Pump Sand (uncovered because it was 'general maintenance') Pool Pump... Read more

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