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American Home Shield

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301 complaints

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American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers (Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA). In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States.

American Home Shield offers the most developed home warranty program available.

Please try to contact American Home Shield Customer Service directly prior to posting any complaints on this site.

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American Home Shield Reviews

Anonymous
American Home Shield - Unfair, unethical replacement policy

I was told by an AHS repairman that my microwave could not be fixed. AMS told me to find a microwave and trim kit ($297.00 Allowance) and call them back with the model number. I h...

#292399
Jan 27, 2012
9

Mysusan
American Home Shield - Scammed by First Class Plumbing Services

I am a disabled, senior lady and the company that AHS sent to my home told me that I needed a lot of extra costly repairs over and above the service fee. I called AHS to complain ...

#292217
Jan 26, 2012
23

Anonymous
American Home Shield - Heater-A/c blower went out. Co.said it was because unit was too small.

AHS first refused to pay for the blower because they said the unit was too small for the house. After some argument, they finally paid some. Their repairman readily gave me pric...

#291553
Jan 24, 2012
33

Jleigh4
American Home Shield - AHS home warranty is horrible

Every month we pay these AHS homw warranty over $50, when something breaks it takes them 2 to 3 weeks to get someone out to your house, and in most cases they can't find servic...

#291162
Jan 23, 2012
37

Ptk
American Home Shield - I'd rather just pay

I just finished my 6th call to this company to fix a clog in my main plumbing line. It has been 3 days with no toilets and they have consistently dropped the ball. First they pro...

#290780
Jan 21, 2012
49

Funnegal
American Home Shield IS A RIP OFF!!!!

I assumed the warranty with American Home Shield after purchasing my home in 1998, since I knew that I still had the original heat/air conditioning and water heater and soon it wou...

#290255
Jan 19, 2012
84

Anonymous
American Home Shield - AHS is a total SCAM

2 months without an oven, still not fixed. American Home Shield is a total scam !! Don't even think about doing business with them. They have violated at least 6 that I can coun...

#289993
Jan 18, 2012
70

Crazyzeb...
American Home Shield leaves customers cold

Contacted AHS on 1/13 at 6pm for service on heater. I was told to call back at 9pm. Called back at 9 pm, and was told nobody was available to come out...call in the am. Called b...

#289047
Jan 14, 2012
91

Scotchman
American Home Shield - Lack of response and customer no-service

This is the third time I have called into American Home Shield, since we renewed our contract, remorsefully. The first time it took three contractors three months to fix a nut and ...

#285996
Jan 03, 2012
138

Anonymous
American Home Shield, hot water declared a nonemergency

My realtor, Caldwell Banker, did a great job selling me on the benefits of American Home Shield (AHS) for a home warranty. My hot water heater broke. The AHS representative quic...

#285809
Jan 02, 2012
187

Anonymous
American Home Shield

They are rip off and sadly, I got ripped off for 4 years. Right when I needed them the most, is when I found out who they really are. SCAM ARTISTS!!!. My water heater needs to b...

#284553
Dec 28, 2011
242

Kellydoo...
American Home Shield - Billing Issue

My boyfriend and I just bought our first home last year and we got a free year of AHS warranty service. Nothing has really broken so I don't know how good they are at what they do,...

#283802
Dec 24, 2011
180

Anonymous
American Home Shield did not get repair done

American Home Shield has not fixed a plumbing fixture as of now december 22 and it has been since July. I called them in october and AHS refused to send a different contractor. ...

#283690
Dec 23, 2011
183

Nolan
American Home Shield: Lies and Deceit

I called American Home Shield in October, because my refrigerator was freezing. Then told me that someone from Appliance Service Company would contact me. I was never contacted a...

#283333
Dec 22, 2011
155

Melroxy14
American Home Shield - Rude, refuses to give a straight answer. SCAM

When my husband and I purchased our first home last December, our realty company included one free year of American Home Sheild protection. We are about 1 month away from the end o...

#281956
Dec 16, 2011
212

Dmedwards
American Home Shield Is A Rip Off

Have been waiting for repair parts to a stack washer/dryer since mid October (8-10wks) when the first appliance repair shop could not repair our unit. Have gotten NOTHING but the r...

#281201
Dec 13, 2011
159

Anonymous
American Home Shield - Slow Service

American Home sheild is a rip off. They hire the slowest, cheapest contractor that they can find and hope for the best. Our washer went out 2 weeks ago and we still don't have ...

#280273
Dec 09, 2011
155

Anonymous
American Home Shield plan cancelation

Here is a copy of what I wrote them after trying to cancel my contract over the phone. Dear Sir: This is to confirm my various attempts to cancel my existing ...

#278277
Nov 30, 2011
269

Anonymous
American Home Shield - Washer machine needs repair badly since 8/2011

Washer machine has been broken down since I put a request in August 2011; three contractors SENT BY AMERICAN HOME SHIELD have reported TO AMERICAN HOME SHEILD that the washer machi...

#278055
Nov 29, 2011
257

Anonymous
American Home Shield - AHS Dropped A/C coverage

After 9 years of paying for AHS warranty service and having them service the central air/heat in my house for probably 7 of those years, AHS NOW says that my outside A/C unit is no...

#275069
Nov 15, 2011
392

Dontbeli...
American Home Shield Maintenance Plan a ripoff

The preventative maintenance plan is a hoax. The person they sent out could not speak english and finished my inspection in 15 minutes. I have a 6000 sq ft home with two units. ...

#273438
Nov 07, 2011
305

Jstansif...
American Home Shield - Service Call lied to me about paying for structural repair

I had a leak in the galvalized pipe in the wall under my kitchen sink. I asked about having to cut the back wall out and the phone service person said they would pay for up to $1,5...

#272307
Nov 02, 2011
316

Lancemro...
American Home Shield

After six months, fifty phone calls, one better business bureu complant (denied), five thousand dollars plus out of pocket, and a hundred plus degree summer in phoenix without air ...

#271137
Oct 28, 2011
271

Rhondala
American Home Shield - AHS will not take my $41 payment unless I do an automatic deduction.

I cannot believe the 'gall' of these financial institutions. The banks, the credit card companies and now American Home Sheild will not take my payments unless THEY deduct it from...

#269107
Oct 19, 2011
274

Harry ha...
American Home Shield - No hot water to my home in 3 weeks

AHS seems to not care about their clients. For 3 weeks, my family and I have been without hot water and their plumbing clients do not care either. I had 2 different plumbers come o...

#268670
Oct 17, 2011
317

Anonymous
American Home Shield Home Owners Insurance Policy is Worthless!!!

Having an American Home Shield Home Owners Insurance Policy as a result of purchasing a home, I contacted them regarding a leaking water heater. After waiting 3 days fo...

#268141
Oct 14, 2011
340

Anonymous
American Home Shield - AHS Insurance is worthless

I was an American Home shield customer for 10 years. I will not ever use this company again. During the tropical storm LEE, about September 9th, we were hit with a power sur...

#267401
Oct 11, 2011
278

Unknown1
American Home Shield - They have worked with me!

I called AHS out for a range problem. We were told we had to wait 7 days due to vendor schedule for our initial visit. I called back telling them this was not acceptable but nothi...

#265763
Oct 03, 2011
359

Anonymous
American Home Shield ripped off AGAIN!

Recently renewed policy despite being unhappy in the past... found out their premium has gone WAY up (DOUBLE!) supposedly to cover additional issues (additional coverage that had c...

#264732
Sep 28, 2011
356

Llightly
American Home Shield - Ruined my hair

Bree Harper at Extension Artist hair salon, and I use that term loosely, completely ruined my hair. I went to her for extensions. She fried my hair with harsh chemicals, charged m...

#264394
Sep 26, 2011
320
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Related Information

Repairs
The repair industry has changed drastically over the last 5 years. It means that the price of consumer electronics is as low as it has ever been. So that is not a problem to buy a new piece if the previous one filed. However, still people may require electronic repair services. Electronic equipment contains dangerous voltages and can be hazardous to unqualified service personnel. Only those with adequate training, equipment, facilities and experience should attempt to repair any electronic equipment. Anyone attempting to repair any electronic equipment who does not fully understand the shock hazards, as well as the fire hazards associated with working with electronic equipment, should not attempt such procedures! Improperly attempted repair can kill you and burn down your house. That is why it is better to order the services from specialized companies. Such companies offer on-site services as well as take the damaged item to their facility and then ship it back when repaired. Such companies are numerous and their prices vary considerably.

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