1.4
  • Easy payment1 votes
  • Customer Service5 votes
  • no integrity4 votes
  • Communication3 votes
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  • 2 days ago
  • Repairs
  • Sterling, Virginia
  • Home Warranty Plan
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

After paying into American Home Shield for many years we made our vey first claim in June of 2014 for a broken A/C unit. What did the contractor (that we had to pay for) tell us? That the unit had been damaged by ice falling on it and therefore we did not qualify for repair or replacement under the AHS policy. Ice???? In June???? It had been working perfectly up until that time. Just a complete... Read more

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  • Dec 15
  • Repairs
  • Atlanta, Georgia
  • Furnace
  • 23
  • REVIEW RATING 4/5

Last year I had a problem with my furnace and contacted AHS for repairs. The contractor came out and said that he'd have to order the part. Unfortunately I wound up without heat during the record low temperatures in Atlanta last year. It was miserable. Despite using space heaters the temperature still got below freezing (the water in my dog's water bowl actually froze). I was not at all pleased... Read more

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  • Dec 14
  • Repairs
  • Dayton, Ohio
  • Drain Clean
  • 24
  • REVIEW RATING 4/5

This comp is horrible. They do not respond in a timely matter. There customer service is atrocious. In fact they take a cavalier approach to your problems. Your better off taking care of it on your own. They never save you really any money. I needed a drain cleaned on the weekend. They contracted me to a plumber service only open Monday to Friday. Then told me my drains backing up was not an... Read more

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  • Dec 06
  • Repairs
  • Shelby County, Tennessee
  • Furnace
  • 72
  • REVIEW RATING 5/5

My furnace isn't working and I called AHS to have a repairman come out. There have been 3 out here so far. The first two were from the same company. I was told they wouldn't come back to fix the problem but not told why. The company said I had to contact AHS; AHS said I had to contact the company. AHS finally sent someone else. That person said they needed to order a part and would contact me... Read more

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  • Dec 06
  • Repairs
  • Las Vegas, Nevada
  • Appliance Repair
  • 67
  • REVIEW RATING 5/5

We paid $500 for an annual period of warranty coverage with a $100 per claim deductible with this company. We have a top loader washer that was making loud noises when the spin cycle was on and we couldn't use it. American Home Shield requires that customers only use contractors approved by AHS. We called AHS. First of all, you have to answer a whole host of automated questions just to get... Read more

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  • Dec 05
  • Plumbing
  • Tulsa, Oklahoma
  • Drain Pipe
  • 58
  • REVIEW RATING 5/5

I had American Home Shield since 1997. During those years I needed them for various things, and they did what I paid them to do. They were fine, except the price for service calls kept going up and up and up. (Other warranty companies don't charge as much.) And they seem to be slipping in the past few years. But I went with another warranty company yesterday - AHS has gotten so bad I couldn't... Read more

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  • Dec 05
  • Repairs
  • Indio, California
  • Home Warranty
  • 35
  • REVIEW RATING 3/5

Do not expect to have your claim approved. Do not expect to have quality vendors/repairman. Do not expect to be successful resolving issues. Do not expect to be treated with respect. Do not expect phone calls to be returned. Already a member? Document all calls, record them if you have the capability. If I had kept notes they would be vastly different than theirs. I currently have a claim... Read more

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  • Dec 02
  • Repairs
  • Highland, Washington
  • Home Warranty
  • 1
  • 1
  • 42
  • REVIEW RATING 4/5

I specifically recorded the phone call when ordering this service. I also was told my sump pump would be covered as week add many other things. They told me what i wanted to hear, but when it came time to actually get coverage they dropped the ball and didn't cover anything! Not only did they not cover anything they even charged me For a service That never took place. I'm so angry. I fought for... Read more

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  • Dec 01
  • Repairs
  • Wilson, North Carolina
  • Ge Range
  • 42
  • REVIEW RATING 4/5

I submitted a service request. Sears service people showed up. They said I needed a control panel for my GE range. Could not locate part because it was no longer available from the manufacturer. AHS said the Jennaire would be a replacement. I spent an additional 92.30 for the stainless steel version. The trucking company could not deliver the day after Thanksgiving so December 5, on a Friday... Read more

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  • Nov 29
  • Repairs
  • Marion, Arkansas
  • Water Leak
  • 53
  • REVIEW RATING 5/5

I contacted American Home Shield on Monday about a water leak under the slab of my 22 year old house. The earliest the local plumbing company they contract with could be at my house was between 2:00 and 5:00 on Wednesday. At 2:30 on Wednesday, I hadn't heard from the plumber, so I called. I was told they would have to reschedule me for between 10:00 and 1:00 on Friday. Finally, around 11:00 on... Read more

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