American Home Shield Complaints and Reviews

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  • Customers like
    • Easy payment2
    • Excellent phone answering1
    • Pleasant phone personnel1
  • Customers don't like
    • Customer service14
    • No integrity12
    • Terrible attitude8
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  • 1 day ago
  • Repairs
  • Shadow Hills, California
  • Low Quality Service
  • 8
  • REVIEW RATING 3/5

No problems taking your money but getting service out of them? Different story! Very convoluted message between the contract you sign and the service (or lack of) that you get. I had to tell the AHS customer service reps (not 1 but 2) that I did NOT have an outhouse. It was a bathroom toilet that needed snaking. The plumber that arrived did not know what he was doing. He offered fixes, not... Read more

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  • 2 days ago
  • Repairs
  • Mcqueeney, Texas
  • Air Conditioner
  • 20
  • REVIEW RATING 4/5

My bedroom upstairs area air-conditioner went out. one I called American Home Shield. They were very nice on the phone and sent out a very nice technician from seeming an excellent company, they took another two weeks to replace the outside unit. It lasted about two days. Due to traveling and winter weather, I was very patient in calling, they did send out the same service company, the tech... Read more

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  • May 21
  • Repairs
  • Burlington, North Carolina
  • Water Heater Repair
  • 17
  • REVIEW RATING 4/5

I'm going into 3 weeks of no water heater after AHS sent a contractor out. The contractor called me the day after they were here and told me they'd submitted the report & the ball was in AHS' court. They urged me to call them. I did. AHS said they didn't get a report and put me on hold, saying they were calling the contractor. Said they'd follow up with me. Next day? "We can't directly... Read more

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  • May 21
  • Property Insurance
  • Los Angeles, California
  • Home Warranty
  • 25
  • REVIEW RATING 4/5

Warning: Buying any kind of home warranty with American Home Shield (AHS) is not recommended due to false advertising and breach of contract. Did you know that American Home Shield will try to not honor their contract when something fails and needs repairs by simply trying to interpret the fine lines in the contract making claims they are not responsible? Do you know that AHS will promise and... Read more

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  • May 19
  • Repairs
  • Winter Park, Florida
  • Gas Cooktop
  • 20
  • REVIEW RATING 3/5

Will never purchase a home warrenty again. A burner wouldn't ignite on my Fisher and Paykel gas cooktop. It took 4+ months to finally get a repairman, out of 5 people and 3 different companies to get the issue solved, however it was never 100%. The first guy had no experience with gas after waiting a month+ for him or someone to show. The company never passed on the service call. The second... Read more

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  • May 18
  • Repairs
  • Air Conditioner Repair
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

Bought my 1st house, asked for a warranty, they gave me this one. Got a bill after they already paid, so I tried calling and emailing with no answer and on hold for EVER, so I gave up. Well 4 months later my AC unit starts leaking, so I call for service request and still no answer, on hold for ever. Finally got through and set up for someone to come out, and they tell me I had to pay the $25 on... Read more

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  • May 16
  • Plumbing
  • Santa Fe, New Mexico
  • Dishwasher
  • 57
  • REVIEW RATING 4/5

He looked at the problem dishwasher and said he would order the parts. We wrote him the required $75 dollar check and never heard from him again. I was balancing my checkbook a week or two later and noticed a $7,500 debit. He had deviously changed the figures on the check and his bank cashed it .this is months ago, and American Shield has not addressed the problem. I submitted another claim and... Read more

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  • May 15
  • Repairs
  • Los Angeles, California
  • Hot Water Tank Repair
  • 24
  • REVIEW RATING 4/5

AHS sent Bordt Plumbing of Ft Myers Fl, to repair leaking hot water tank, claimed AHS would not let them condemn unit, came back 3 months later when it leaked again. It was an 80 gal unit. Bordt said he would only put in a 55 gal tank. I told him it's an 80 gal & it has to be replaced by the same type according to contract. He said, "NO" and wanted $500 additional, $250 for a "modification"... Read more

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  • May 14
  • Repairs
  • Largo, Florida
  • Home Warranty
  • 36
  • REVIEW RATING 4/5

I cancelled my home service when I was told for the sec9nd time that my policy didn't cover the problem (1st complaint was a broken kitchen faucet that they claimed I had to go through Moen since there was a lifetime warranty on it.). As a result I cancelled my service in September 2014. Yesterday I was questioning my credit card company because I was having problems justifying my account... Read more

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  • May 11
  • Repairs
  • Orange Park, Florida
  • Air Conditioner
  • 108
  • REVIEW RATING 4/5

I've been an AHS customer for over 10 years - and faithfully paid my bill every month. Just 6 years ago, the compressor unit died to an older SEER 10 AC unit at my home. They replaced it - but not without additional expense. The unit was not properly installed, and was not "matched" to the air handler. For YEARS, my electric bill has been from $120 - $200 more each MONTH. The unit has never... Read more

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