American Home Shield Complaints and Reviews

1.4
  • Easy payment1 votes
  • Customer service13 votes
  • No integrity10 votes
  • Communication7 votes
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  • 23 hours ago
  • Plumbing
  • Lakeland, Florida
  • Bad Repair Service
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

An AHS plumber (REEL Plumbers) was contacted by AHS. They came out and "fixed" the Hot Water Heater. Less than 30 days later, the same thing happened.......no hot water. I called the owner of REEL Plumbing. He came out and could not fixed it. Have to order a part. Now 10 days later, NO HOT WATER. I called AHS and they stated.....sorry.....have to wait on a part. No help from AHS. They are... Read more

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I found out that our service contract was expired and not renewable a couple days ago without any email or call to let us know. I felt very disappointed with these company I thought they were good I had some few friends referred as customers already. It's just dissapointed with them. Add comment

  • 1 day ago
  • Repairs
  • Philadelphia, Pennsylvania
  • 2

We called AHS on April 9 for our heater that went out again after they supposedly fixed it.the tech came out 4 days later said we needed a part it had to be ordered n it would take 3 to 5 days to get it.ok now it's April 23 and AHS is telling us that the part was just ordered on the 21st and that we have to wait another 3 to 5 days and we explained to them that our house is cold and we have... Read more

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It has been 36 days since we called to get our ac fixed. Stiil nothing. We have went through this with our first new born baby. This is a joke! Add comment

  • Apr 20
  • Plumbing
  • Coatesville, Pennsylvania
  • Pipe Repair
  • 33
  • REVIEW RATING 4/5

Had a plumber come to fix a leaking pipe, glued it back together, and asked for $150.00 more to "fix it right" ! Then when our refrigerator went out, tech told me it was not covered because there was too much dirt behind it and that caused the fan to stop working, he would repair it for $400.00. Seems they are just in it to collect your money. no more for me! Now I am waiting for a refund , I... Read more

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  • Apr 18
  • Repairs
  • Smyrna, Georgia
  • Air Conditioner Repair
  • 28
  • REVIEW RATING 3/5

Had a major leak from the Expansion tank over the water heater--NOT COVERED by AHS, even though you can't have the hot water heater without the expansion tank! They only cover the tank itself. There are too many non-covered items (mainly the ones that break most frequently), so it's not worth the money you spend on this policy. Had water leaking from AC today (Sat.)--was on hold for 25 minutes,... Read more

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Payed too many $75 service calls to find out they don't really fix much of anything. We are NOT renewing. Add comment

  • Apr 11
  • Repairs
  • Princeton, New Jersey
  • Dryer Repair
  • 59
  • REVIEW RATING 5/5

Our clothes dryer has been non-functional for almost a month (3.5 weeks). It is still not working. Placed initial call on March 18. Tech came out within a couple of days, said diagnosis needed parts ordered. Tech was supposed to come back on March 26. Tech never came out (I had taken off work). Tech came out March 27 instead (another day off work). Claimed he fixed the issue, and ran the dryer... Read more

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  • Apr 10
  • Repairs
  • Herndon, Virginia
  • Water Heater Repair
  • 38
  • REVIEW RATING 4/5

AC was not covered, water heater was not covered. Now microwave i have been waiting on for a month to get it fixed. Customer service is rude, they have no solution for you over the phone. They will keep telling you, I dont know, sir, madam thats all. AC unit i had to replace my self out of my pocket. water heater was not covered by them, due code violation of their policy. I had to replace it my... Read more

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  • Apr 06
  • Plumbing
  • Hot Water Heater Repair
  • 84
  • REVIEW RATING 4/5

First of all they got to where they now leave you on hold for 15-18 mins. They didn't use to do that. Also their once friendly representatives have changed to arrogant and rude. And to add insult to injury, they are now a big waste of money as they don't cover anywhere near the things they use to. Example: Hot water heater went out. I called AHS and after 15 mins(the first time) on hold, finally... Read more

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