American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 567+4 mobile complaints
  • $290K claimed losses
  • $505 average
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  • 16 hours ago
  • Repairs
  • Memphis, Tennessee
  • Main Central Ac Unit
  • 1
  • 1
  • 12

I have been having consistent problems from my main central AC unit, that has been repaired 5 times for the same thing. My home is a new construction home bought in November 2010. I really do not want to keep paying $75.00 fees and Freon fees to no avail. It is more than obvious that the unit needs to be replaced. The smaller AC unit that services the upper level of my has had no issues. I... Read more

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  • 1 day ago
  • Repairs
  • Other Location, New York
  • Water Leaks Fixing
  • 9

They have limited space to fill out orders on site. I needed to for fix two water leaks in two different bathrooms or locations. They only document one of the leaks when placing the order and caused me additional cost and time to call back and place another order to fix the second leak. This company is incompetent when it comes to completing orders, its like going through a drive through... Read more

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  • 1 day ago
  • Repairs
  • Woodland Hills, California
  • Washing Machine
  • 1
  • 1
  • 12

they sent an *** round to me who said my washing machine is broke (really) that's why I called in the first place.The *** was on the phone the whole time asking what to do.he has told AHS it works.I now have a broken washing machine and AHS want me to give the muppet $75 for not doing his job.AHS will now not return my calls.avoid at all costs wait till you phone them,they will not let you finish... Read more

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  • 1 day ago
  • Repairs
  • Fort Worth, Texas
  • Home Warranty Coverage
  • 23

If you have a claim with this company it is pure *** to deal with them and the contractors they use. It is a scam from the get go. I had a water heater leaking, took forever for them to respond, first contractor never called me back, got another one and seemed good but when AHS called and said I would have to pay $862.00 for my part which they didn't cover (pure ***) plus the $75.00 on the... Read more

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  • Sep 15
  • Repairs
  • Fresno, California
  • Service Provider
  • 1
  • 1
  • 15

Reported claim on 10/12/14 It is presently 10/15 and I have not heard service provider. I have to call AHS again.? Read more

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  • Sep 12
  • Repairs
  • Low Quality Service
  • 48

called ahs tuesday 5pm got A/C order in. was told that 'within 24 BUSINESS hours' ( thats right, 9-5 is 8 business hours... so, three days !!! ) demanded better. told that i would be scheduled the next morning for the next AVAILABLE appointment with a company 400 miles away. scheduled for thursday 10til2. tech calls late ( 230p ) 'like yo bro' on my way. no estimate of arrival time. yeah right !... Read more

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  • Sep 08
  • Repairs
  • Baton Rouge, Louisiana
  • Ac Compressor
  • 120

I have been a customer for a few years. Recently, my 4 ton a/c compressor went out. AHS is allowing approximately $700. This does not include Freon for the unit that is 19 years old. I am sure that other things will soon go wrong with it. Perhaps there should be an expiration age at which AHS will replace the entire unit. I am sure that I will NOT renew with AHS. I have called around. The... Read more

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  • Sep 07
  • Repairs
  • La Grange, North Carolina
  • Air Conditioner Replacement
  • 1
  • 1
  • 89

Home shield has had 3 compressors, reversing valves and numerous other parts installed within a 2 year period on a 14 year old a/c unit. Currently, my elderly mother who suffers from congestive heart failure and a host of other medical issues and myself a 100% service connected disabled veteran are without a/c for the third week in 90 degree plus North Carolina heat. I have been given daily... Read more

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  • Sep 06
  • Repairs
  • Plumbing Service
  • 40

Found a leak on Friday afternoon. Called for service was given a number to a plumber and told to schedule an appointment. A impolite woman said everything is closed to call back Monday Called AHS they upgraded my request to emergency I told them this company would not fix it, they sent the same company anyway who looked and said don't have it on the truck Monday. Called AHS who said they would... Read more

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  • Sep 06
  • Repairs
  • Lafayette Hill, Pennsylvania
  • Class Action
  • 48

Who wants to start a class action suit against American home shield?!? They pay their technicians to make up some *** about how your unit isn't actually broken and $75 dollars later you can't breathe in the stifling heat for days and weeks to come. They send some other *** whom they have also payed off to temporarily fix the most minor issues and a month later your freezing your *** off instead... Read more

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