Submit ›
or
1.4 Based on 466 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Ability to submit service request 6
    • Easy payment 5
    • Setting up original appointment 4
  • Customers don't like
    • Poor customer service 60
    • Zero integrity 35
    • Terrible service 25

We have had this company for over 15 years. Our heat pump went out this summer (In Southern Utah), where the temps are triple digit. They sent out a repairman who said we will need a condenser and a compressor. Fine. We did not hear from anyone for 2 weeks. Finally called corporate and they said the repair facility has control of the situation. Called the repair facility and they said AHS is trying to locate parts for the unit. HMM (While we... Read more

Was this review helpful? 0 0

August 22, 2016 To: American Home Shield (AHS), Complaint, P.O. BOX 849, Carroll, IA 51401 Subj: Complaint against STAT PUMBLING & REMODELING, LLC (While Shab the plumber was left unattended in my bedroom, two (2) very valuable 18k and 14k gold rings were taking from my dresser) On Sunday, August 14, 2016, I noticed that a pipe was leaking in the garage. I called AHS to request plumbing service to fix the leak. On Monday, August... Read more

Was this review helpful? 0 0

I AC unit stopped working on a Tuesday, I called in and made a Service Request. Please keep in mind there is a heat wave going thru the area. They assigned a company called Eco Tech. They are a back yard/ garage operation. I didn't receive a called to schedule the initial appoint, I had to call AHS to get in contact with them. They scheduled for 2 days later, and the the Tech was 2 hours late. He said that the motor was busted and that they... Read more

Was this review helpful? 0 0

First call: My AC was broken. AHS denied the replacement of the unit even though the technician told me that there is no possible repair but he cannot say that to AHS. He requested $800,oo (to refill) since AHS does not cover for gas + 100 for the visit. $900,oo for refilling the AC without guarantee that it will work! I call them, I refused this service and change the AC myself. Second call: The AC drainage pipe was clogged in the second floor.... Read more

Was this review helpful? 0 0

Don't waste your time or money with this company. They don't care and will definitely weasel around the issues so they won't have to pay. Stay away!!!!

Add comment

Had American Home Shield for a while now and usually they have always been on time and reliable with their contractors...until now. My fridge broke down exactly 3 weeks ago, so they sent this contractor from Watkins Refrigeration. TERRIBLE! The contractor was always late, very unprofessional, ordered wrong parts for my fridge, so I would call AHS and they did nothing! One rep, Jonathan, was very rude to me saying oh well put your stuff on an... Read more

Was this review helpful? 0 0

It has been almost 30 days with no resolve, no communication, and the amount of time I have spent on this unresolved issue is worst part. I'm sitting on hold once again as I type this. The customer service is the worst I have ever dealt. If you value your time, money, and sanity, DO NOT go with AHS.

Add comment

I have used American Home Shield as my home warranty come for several years. I have issues with them in the past and I kept hoping the situation with using them would better. That hasn't and didn't happen. This year my home AC unit stopped working. I called American Home Shield to have the problem fixed that I was having with the unit. They sent out the contractor that they selected to handle the situation with the AC unit. Once the... Read more

Was this review helpful? 1 0

I called for AC service as the house wasn't getting colder even with the AC running non-stop. The contractor said the compressor needs to be changed. When I followed up with AHS, they told they cover the compressor but I need 12 lbs Freon which they cover $10 per and I need to pay $1020 for the rest of Freon. Evidently, it is in the contract only $10 per lb is paid but paying $10 if the cost is $20 vs $100 is a big difference. Why would their... Read more

Was this review helpful? 0 0

Define Pool Heater " An appliance that heats a pool" not if you live in Florida and have a warranty with AHS. I SPECIFICALLY ASKED the sales person at AHS is my pool heater covered, yes she said !!she did not say well only if you have a certain type of pool heater which it would now seem that most people in Florida have. Guess what that big black lump that heats my pool "My Pool Heater" is not a pool heater after all, it's a "Heat Pump" and yes... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about American Home Shield.
Filing a new complaint about
×