American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 553+3 mobile complaints
  • $280K claimed losses
  • $498 average
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  • 1 day ago
  • Repairs
  • Scottsdale, Arizona
  • Ac Service Request
  • 1
  • 1
  • 25

American Home Shield (AHS),we've had so many issues with this Company. Our first call for A/C service went out 0n 06/30/14 to an incompetent service company that had a number of negative reviews for incompetency and poor customer service. The company sent out an apprentice, at best, service tech to repair my A/C unit. He was on the phone the entire time with his Supervisor trying to trouble shoot... Read more

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  • Aug 30
  • Home Security
  • Fayetteville, North Carolina
  • Home Warranty
  • 32

Service call for repair of our A/C - AUG in NC - took 4 days. It took 4 days for Comfort First to respond to the service call (they acknowledge that warranty calls are their lowest priority). The system failed again the very next day. We initiated another call and American Home Shield's warranty service supervisor stated that it's perfectly acceptable in AHS's policy for our family to have to... Read more

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  • Aug 30
  • Repairs
  • Austin, Texas
  • Plumbing
  • 10

I had an emergency with plumbing. Could not get an emergency response over the phone, just an appt for a call from a service provider in 24 hours. On line, I didn't remember my password and it would not let me put in another. i wrote the company and no one answered. i called and have been on hold for over a half hour. my floors are getting ruined. i will have to call an emergency company. and... Read more

Was this review helpful? 0 0

Without AC in florida for now going on 16 days. Newly repaired compressor broken now AHS can't seem which lie to tell me, is covered under warranty, they wi fix/repair free of charge, and the people at AHS CONTINUE TO THIS DAY. To feed me lies and more lies and no lies with the terms of the contract Add comment

  • Aug 28
  • Repairs
  • Los Angeles, California
  • Insurance Cancellation
  • 21

hard to cancel the insurance .. you call them and they keep you on hold for more than 45 minutes . One time 90 minutes . I cant wait that long . you email them and someone promise to call you back but they don't . You email them again and the same think ... they keep on promising that someone will call you to cancell but they dont. Then I get an email if I dont pay for the warrenty they will... Read more

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  • Aug 28
  • Repairs
  • Jackson, Mississippi
  • American Home Shield Warranty
  • 22

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who charged me $80.00 service fee even though my contract with AHS clearly states that it is $75.00 The Tech said that my compressor was bad and that he would order me one which would take about 4-5 days. Tech then told me that he was going on vacation and would be back two weeks... Read more

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  • Aug 28
  • Plumbing
  • Plumbing Service
  • 23

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett. This company employed Mark Ryder, a convicted *** artist on parole and sent him to my 86 year old mother's home. While repairing a leaky toilet, he convinced my mom that she had issues with her shower pan, an item that was not covered under American Home Shield. He made an... Read more

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  • Aug 25
  • Repairs
  • Contact List
  • 25

i have been receiving what I believe is spam under the guise of AHS. I attempted several calls and was on incredible hold times each time i had called at different times and days. When I did finaly contact a human being the only thing she would discuss with me was to take me off the list. Which would have been fine if it was them that was spamming me. She refused to do anything other then take me... Read more

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  • Aug 23
  • Home Security
  • Unit Replacement
  • 112

MY A/C UNIT stopped working, AHS, sent HARRELL HOME SERVICES to my home. TECH said evaporator coil was rotted out and wont hold Freon. To charge system would've cost me 500.00 and probably wouldn't hold the Freon. tech gave me $7999. for new system, I told AHS I wanted to cash out and get system fixed elsewhere. IT took 2 weeks for Harrell home service to get report to AHS, & tech reported... Read more

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  • Aug 21
  • Repairs
  • Garland, Texas
  • Toilet Plumbing Stoppage
  • 68

I cannot agree more with some of the reviews I saw. Never did realize that I am not the first to have issue with AHS when it comes to real problems that needs the policy to kicks in. All they are doing is making their customer pay the co-pay to their vendors for diagnostic and then quoting overprice service to fix the root cause. Meanwhile, expecting AHS customer to continue paying the co-pay... Read more

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