American Home Shield Complaints and Reviews

1.3
  • Easy payment1 votes
  • Nothing now1 votes
  • Customer service10 votes
  • No integrity7 votes
  • Terrible attitude5 votes
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  • Mar 24
  • Repairs
  • Littleton, Colorado
  • Flood Damage Claim
  • 30
  • REVIEW RATING 4/5

I referred American Home Shield home warranty to my buyers of a home in Littleton CO and they have not covered any of the four claims that my clients have called on. One was a water leak flooding their basement from a sump pump issue and they could not get any of their contractors to show up for 4 days and would not let my client call their own to stop the basement from flooding and cover it. ... Read more

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Stay away from American Home Shield. I've been without a wager for 20 days. The parts were ordered or so I was told. When asked what I should do I was told to go to a washateria Add comment

  • Mar 19
  • Repairs
  • Cary, North Carolina
  • Heating Unit Repair
  • 49
  • REVIEW RATING 3/5

This company is a bunch of crooks. They were the company AHS sent over to fix our heat. A guy name Roger came, if he comes to your house don't let him in, he's a crook. He told us that if it was him he would not fix the unit as it was not worth the price since it was 20 years old. We asked him if he would tell AHS that and he said no because they would ask for a second opinion and he would... Read more

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American Home Shield is a scam and any realtors that utilize it as a bargaining should be ashamed of themselves Add comment

I have had American home shield for about 5 years now. And they are top notch! Many systems have had to be fixed and a couple replaced. No run around. Just great service! Add comment

  • Mar 06
  • Repairs
  • Gilbert, Arizona
  • Home Warranty
  • 89
  • REVIEW RATING 4/5

I was with the company about a year and a half and was pretty satisfied. I just got off the phone with them to add service and they were very unhelpful. After 1 1/2 hours on hold they stated I had to cancel my contract and then 15 days later start a new contract. I don't know about anyone else but I don't have the time to sit on hold waiting for customer service. When I told the gentleman if I... Read more

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  • Mar 04
  • Repairs
  • Home Warranty
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

I called american home insurance couple of times. Everytime there was a wait of over 15 minutes.. Finally I spoke to customer service to discontinue my warranty. She confirmed and she also mentioned she is removing my credit card from the file so I will surely not be billed. But I am still getting billed from them . Tried calling them back, but the wait has been over 25 minutes. Tried calling... Read more

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  • Mar 04
  • Repairs
  • Memphis, Tennessee
  • Contract
  • 36
  • REVIEW RATING 4/5

CONTRACT ON 2 HOMES WAS NOT AVAILABLE UNTIL THE DATE THEY TOOK MONEY OUT OF MY CHECKING ACCOUNT. I CANCELLED THE DAY IT WAS E MAILED TO ME BUT WAS TOLD THEY COULD NOT REFUND MY MONEY. i HAVE NEVER BEEN EXPOSED TO SUCH BLATANT DISREGARD FOR BUSINESS ETHICS. THIS IS PART OF A LARGE GROUP OF AFFILIATES AND I WONDER IF ALL THE COMPANIES TREAT CUSTOMERS THIS POORLY. IS IT LEGAL TO HOLD A CONTRACT FROM... Read more

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  • Mar 01
  • Repairs
  • Sussex, New Jersey
  • Garage Door Motor
  • 86
  • REVIEW RATING 4/5

In December of 2014, I submitted a service request for my garage door motor. Though I got an email confirmation, no technician ever called, nor arrived. When I logged in to check my account, the request had "disappeared" from my account (even though I had the email confirmation sent to me). I tried to log request again and same thing happened. Then I tried to call - but waited more than 20... Read more

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  • Feb 25
  • Repairs
  • Dishwasher Repair
  • 101
  • REVIEW RATING 4/5

8 weeks broken dishwasher, 2 contractors and 5 visits later both report un-repairable, but AHS tells me they are sending a 3rd Not only are the service contractors generally inexperienced moonlighters, and most difficult to schedule, but AHS does not accept their response to them either. AHS indeed hopes I will tire of washing dishes by hand family of 5 for 8++ weeks, and I may, but I am filing... Read more

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