American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 594+5 mobile complaints
  • $300K claimed losses
  • $505 average
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  • 22 hours ago
  • Repairs
  • Blacksburg, Virginia
  • Home Warranty
  • 11

My heat broke. I called AHS. It has been below 20 degrees out and has been more than a week. I wait patiently for five days. They assign my request to a provider. The provider says they will come out. My husband stays home to wait for them. They do not arrive. I call AHS. They say the provider is not available and that they will find another one. Dispatch assures me that a service provider will... Read more

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  • 2 days ago
  • Home Construction and Repair
  • Furnace
  • 20

Don't waist money , its horrible service and they not covering anything , just sounds good in the beginning …i have a problem with a furnace and guess what ? I call at service , explain all situation , they send a guy twice to the my house , after this i was waiting a few days call them back to see what they gonna tell me about my broken furnace . Finally they call and told me they can't to cover... Read more

Was this review helpful? 1 0

     

  • Nov 10
  • Repairs
  • Fayetteville, North Carolina
  • Air Conditioner
  • 105

Worst experince ever. I can not express to you enough do not use this company. I have been calling all day after a week with no heat. Asked for an explanation of why my unit wouldnt be repaired and have gotten no where. All they wanted to know is if i paid my service call fee. I have been with tjem for 10yrs and all of the sudden once they actually have to repair things they claim improper... Read more

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  • Nov 10
  • Repairs
  • Glendale, Arizona
  • Contractor
  • 43

AHS has unreliable contractor on their list. To name one is Dan Gleason of Gleason Appliance Repair and Service. I used this contractor first time. He seem level headed. I used him again, took my old refrigerator and sold me one of his used/refurbished one. Gave me a 90 days warranty through him personally. The Ice Maker never work from day 1. Called and called numerous time, which got through 3... Read more

Was this review helpful? 1 0

     

  • Nov 05
  • Plumbing
  • Valley View, Texas
  • Drain Cleaning
  • 131

Our guest house where my daughter loves had a clogged sink, toilet, and shower. We reported the issue October 24th. They sent a tech on the 27th which is quite a delay. He came to do the work and after an hour my daughter had to leave for an appointment ... she asked him to call me with his findings as my elderly mother is not mobile and unable to check his work. He went to the main house and... Read more

Was this review helpful? 1 1

     

  • Nov 04
  • Repairs
  • Colorado Springs, Colorado
  • Microwave Repair
  • 49

Beginning on 8/19 I have had technicians at my home for my microwave/oven combo 9 times. I have had to *** of work for each of these visits and have at least one more to go because my microwave currently has no door. For each of these problems, there have been at least two visits, one diagnostic and one reparative, and on at least one service request the parts were received broken, requiring a... Read more

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  • Nov 03
  • Repairs
  • Home Warranty
  • 47

Took multiple trips to fix garage door and wash machine. Customer service is extremely rude and non helpful. Do not buy this service under any condition. When you have problems, don't bother calling the regular number as it will only give you more problems. Call and ask for Rene Golwitzer at corporate headquarters at (901) 537-8000. Again do not bother talking to anyone but her. Also demand to... Read more

Was this review helpful? 1 1

     

  • Oct 31
  • Home Construction and Repair
  • Policy
  • 77

Called no. given to cancel policy. After giving all necessary info to AHS person, was told I had to call another no. to verbally state I want to cancel. After over 1hour on phone, I hung up and called again. A second person I advised what happened told me she would contact cancellation dept and have them contact me by end of day. So much for that. They never called. Do yourself a favor,... Read more

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  • Oct 31
  • Repairs
  • Scottsdale, Arizona
  • Home Warranty
  • 51

Have sold the home under contract and unable to contact the cancelation dept. at AHS. After 40-50 minutes on the phone on 3 different occasions , still unable to get through. Called another department at AHS who was not allowed to cancel. After hearing how long we had been trying to cancel said she would have them call us . After a pause, she stated , they probably would "NOT" return our call .... Read more

Was this review helpful? 2 1

     

  • Oct 27
  • Repairs
  • Georgetown, Texas
  • Property Contract
  • 66

my plan was to go into effect the 26th of october but before this happened i called to cancel the contract due to my desire to sell the property. i also emailed them thru the online a h s site. i informed them of my desire to cancel and for them not to process pmt. when you try and call the number to talk to someone in person the msg tells you the wait is over 15 minutes. this msg does not... Read more

Was this review helpful? 3 0
 
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