American Home Shield Complaints and Reviews

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  • Customers like
    • Easy payment2
    • Setting up original appointment1
    • When i needed service they were easy to reach1
  • Customers don't like
    • Customer service19
    • No integrity17
    • Terrible attitude12

  • 19 hours ago
  • Repairs
  • Mohave Valley, Arizona
  • Air Conditioning Equipment
  • 24
  • REVIEW RATING 4/5

terrible service. my air conditioner stopped working and I called AHS and they referred me to advantage air mech. who advised me that they could not come out for 5 days. I tried to explain that the temperature was going to be 112 degrees that day but they said that they still could not come out for 5 days. I called another company and they came out the same day and repaired my unit. I... Read more

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My air has been completely out for 10 days.. No one has been out to fix it . They will not give me any information how to get I touch with someone in their corporate office. I will never use them again. Add comment

  • 23 hours ago
  • Repairs
  • Virginia Beach, Virginia
  • Air Conditioning
  • 12
  • REVIEW RATING 4/5

Mis diagnosed my air conditioning he put anti freeze in and 6 hours later it went hot. He came out again and said the coil was bad. Plus I stayed on line for over an hour. I have been on the phone for a long time, this is bad customer service. I am tired of the contractors telling me one thing I pay the money and it breaks within 60 days. Why we have to get paying for the same service. They... Read more

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  • 1 day ago
  • Repairs
  • Shreveport, Louisiana
  • Air Conditioner Repair
  • 17
  • REVIEW RATING 4/5

Called on July 19 2015 in regard to AC not working properly...ended up speaking with 6 different people to finally settle on a date and a company...was lied to in regards to if they had back up plans when they are backed up...wouldn't not give me the corporate number...customer service reps need training on what value means...fingers are crossed on if the AC will get fixed on the July 28 2015.... Read more

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I called for a repair on my air condiction cmr came out and said my air condictioner was hit by a *** wacket firt of all my air condictions sits on a concert walk way . Add comment

  • 1 day ago
  • Repairs
  • Huntsville, Alabama
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

The drama with American Home Shield continues. After sending HVAC contractor without license due to even do business in Huntsville and sIx months without air-conditioning my home has tested positive for toxic black mold in the air ducts. According to my attorney, I need to settle my issue with AHS because toxic black mold damage even when caused by neglect and malfeasance is not covered by... Read more

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  • 1 day ago
  • Advertisements and Cons
  • South Pasadena, California
  • 23
  • REVIEW RATING 3/5

I have used american home shield in the past. Finally gave up. I thought it would cover me for repairs. Duh AHS would train repairmen to say that whatever is not working --is still working and therefore not a covered repair. In one instance my dishwasher started making a very loud and annoying noise. Repairman came out, charged me the service fee and then told me that the dishwasher was... Read more

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  • Jul 24
  • Repairs
  • Franklin, Tennessee
  • Ahs Home Warranty
  • 42
  • REVIEW RATING 4/5

We have been dealing with AHS since 2003 with heat pump issues. Goes out in heat and cold. Came out today and said needs to be replaced but we need to pay for inside half. Not what it says in warranty. Then tech backs up and says well we will just replace compressor and you pay $1000 for freon. He had already told us something is burning up compressors. So we pay $1000 for freon in a compressor... Read more

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  • Jul 23
  • Repairs
  • Houston, Texas
  • 50
  • REVIEW RATING 3/5

American home shield is the worst I worked for them all they do is rip there customers off you have to pay a premium + a s/for ranging from 75-125 depending on the contract then the contractor are not good they pay ten dollars into every pound leaving the customer to pay between 2 hundred to 8 hundred the the customer call us and we're told to just tell them well according to your contract plz... Read more

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  • Jul 23
  • Repairs
  • Newark, Delaware
  • 35
  • REVIEW RATING 4/5

Once you do actually get through to a customer service rep, you'll either be amazed or disgusted by their complete lack of integrity and their total lack of knowledge. I've been waiting 6 weeks for an A/C repair! Had to have an Electrician come out and make Panel box repairs. That only took 3 weeks! Then requested the A/C person come back out. I was told by a rep that she had to contact the... Read more

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