American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 573+5 mobile complaints
  • $300K claimed losses
  • $511 average
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  • 1 day ago
  • Repairs
  • Atlanta, Georgia
  • Incompetent Service
  • 26

Dishonest.....not dependable....incompetent....unresponsive...not truthful.... horrible to deal with....long waits for their representatives.... at least thirty minutes or more.... second class service men....they will explore every reason why they will not honor your american home shield contract....do not make the mistake of many others and keep away from this scam company.... you will find... Read more

Was this review helpful? 3 0

     

  • 2 days ago
  • Repairs
  • Service Appointment
  • 45

The main reason we got involved with AHS is peace of mind as most people do? Unfortunately that's has not been my experience thus far.We have been with AHS for a year and a half. Monday 22nd of September started this unfortunate experience first we waited on hold anywhere from 20 to 30 mins. Once we got through the representative was courteous and professional. She verified all my account info... Read more

Was this review helpful? 0 0

     

  • 2 days ago
  • Repairs
  • Atlanta, Georgia
  • Plumbing Service
  • 17

They have been advised by Plumbing Service Company and their repairman that the toilets were not working properly and required several flushes to eliminate the waste from toilet bowl. They authorized replacement of one toilet, but for reasons only they can explain, refused replacement on the other two, even though recommended by Service Repairman. Actually, two service repairmen advised... Read more

Was this review helpful? 1 0

     

  • Sep 26
  • Repairs
  • Baltimore, Maryland
  • Home Warranty
  • 47

I had 4 properties under contract with AHS for the past 6 years. Each year they have gotten more ridiculous with their multiple service fees and their lack of service to replace anything, especially HVAC units. As repeatedly told to me by their subcontractors," AHS is only going to find a way to replace the part or have it manufactured. They will drain you dry in service fees before ever offering... Read more

Was this review helpful? 4 0

     

  • Sep 24
  • Repairs
  • Unprofessional Contractors
  • 66

I received a home warranty with the purchase of a new home and I have never experienced such bad customer service. When it comes to the important, major appliance repairs of your home such as HVAC system, American Home Shield will leave you hanging. The contractors they choose to hire are unprofessional, lack ethic and will do a poor job with fixing the problem. I had an AC issue which was not... Read more

Was this review helpful? 4 0

     

  • Sep 21
  • Repairs
  • Winter Haven, Florida
  • Low Quality Service
  • 83

We have had this scam for about 3 years. Have been having AC problems for about 2 years. They send chappy companies out that say there is nothing wrong with the AC. In the meantime we are paying ridiculous amounts of electric bills trying to cool the house but never achieve. They will keeps sending techs out and give you every excuse in the book to not have to replace the unit. We ended up... Read more

Was this review helpful? 2 0

Not satisfied with service rendered. Basically two different servicemen came out and the both said different things...bottom line American home shield costumer service said they were going off of one of the provider findings. ...we feel that the company is just taking consumers money....unhappy costumers after about 13 years of service.#lookingfornewwarrantycompany Add comment

     

  • Sep 18
  • Repairs
  • Memphis, Tennessee
  • Ac Unit Fixing
  • 1
  • 1
  • 61

I have been having consistent problems from my main central AC unit, that has been repaired 5 times for the same thing. My home is a new construction home bought in November 2010. I really do not want to keep paying $75.00 fees and Freon fees to no avail. It is more than obvious that the unit needs to be replaced. The smaller AC unit that services the upper level of my has had no issues. I... Read more

Was this review helpful? 1 0

     

  • Sep 17
  • Repairs
  • Other Location, New York
  • Water Leaks Fixing
  • 27

They have limited space to fill out orders on site. I needed to for fix two water leaks in two different bathrooms or locations. They only document one of the leaks when placing the order and caused me additional cost and time to call back and place another order to fix the second leak. This company is incompetent when it comes to completing orders, its like going through a drive through... Read more

Was this review helpful? 0 0

     

  • Sep 17
  • Repairs
  • Woodland Hills, California
  • Washing Machine
  • 1
  • 1
  • 43

they sent an *** round to me who said my washing machine is broke (really) that's why I called in the first place.The *** was on the phone the whole time asking what to do.he has told AHS it works.I now have a broken washing machine and AHS want me to give the muppet $75 for not doing his job.AHS will now not return my calls.avoid at all costs wait till you phone them,they will not let you finish... Read more

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