American Home Shield Complaints and Reviews

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  • Customers like
    • Easy payment2
    • Contractors rock1
    • Excellent phone answering1
  • Customers don't like
    • Customer service17
    • No integrity15
    • Terrible attitude11

  • 5 hours ago
  • Repairs
  • San Francisco, California
  • 1

horrible company to work with, placed a work order for a broken refrigerator on 6/25. They said someone (vendor) will contact me for an appt. Today is 7/1 still no call from anyone. Had to call in to see why, on hold for over 30 minutes, just like the first time. Hold time is ridiculous. Sitting around for 6 days with a broken refrigerator is not acceptable. Am on hold again while... Read more

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  • 1 day ago
  • Other
  • Huntingdon Valley, Pennsylvania
  • Air Conditioning Unit
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Several weeks ago I called about an air conditioner unit. AHS sent out contractor that didn't speak English and wouldn't look at the unit. I called back and AHS said that they had to send out same company but the company never contacted me. I called again today at 7:30 am and again AHS said that I would hear from the contractor today. I did not. I called AHS again tonight at 6:00 and was told by... Read more

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  • 1 day ago
  • Household Services
  • Macon, Georgia
  • 17
  • REVIEW RATING 3/5

American Home Shield sent a heater furnace Tech to my house. He entered the crawl space for three minutes and told me it was wet under there and he could not get at the furnace. I had this checked out and it was BS. Three times a man came and one said he had to order a part. They then went to Oxford. This guy was a beauty. Two minutes under the house and would not do a thing until I installed... Read more

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  • 1 day ago
  • Advertisements and Cons
  • Hesperia, California
  • Ahs Warranty
  • 20
  • REVIEW RATING 4/5

AHS uses contractors that they pay a small flat fee to. Precision Garage Door Company came to my home and tried to charge me $1300. To repair my garage. AHS said parts weren't covered. Another company I selected came and only charged my $70 to service garage door. I canceled my policy. I have been paying for my warranty for two years. I try and use it and they do not honor it. AHS used to be in... Read more

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  • 2 days ago
  • Installers
  • Mandeville, Louisiana
  • Microwave Build-In
  • 17
  • REVIEW RATING 4/5

We put in a service request in April concerning a built-in microwave. First of all, there were delays in getting the local contractor to come out- a cancelled visit, then problems rescheduling in a timely manner. Once the contractor did come, he gave us the option of either having the microwave fixed, or having it replaced. We chose to have the microwave fixed, and scheduled the next visit. ... Read more

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  • 2 days ago
  • Plumbing
  • Dallas, Texas
  • Toilet Repair
  • 18
  • REVIEW RATING 3/5

Had claim for cracked toilet that was leaking - after 2 weeks and being put on hold for 25 to 45 minutes finally found out my claim was denied. It was not normal wear and tear. I mean, seriously, how do you crack a toilet? This is the second time AHS has failed me. Had a leak in the dishwasher - they sent a plumber - cost $100 - plumber said it need an appliance repair person - that would... Read more

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  • Jun 28
  • Repairs
  • Los Angeles, California
  • Air Conditioner Repair
  • 39
  • REVIEW RATING 4/5

WHAT BUNCH OF MORONS THE CONTRACTORS THEY DO BUSINESS WITH! DO NOT, DO NOT SIGN UP WITH THEM! TRY OLD REPUBLIC HOME WARRANTY, THEY ARE NATIONWIDE! THERE IS A REASON WHY. MY A/C BROKE DOWN, IN GEORGIA. THE 1ST CONTRACTOR -THERMAL TECH- SO RUDE THAT COULDN'T GIVE ME AN APPOINTMENT TO COME OUT & LOOK @ A/C UNIT. THE 2ND, PIEDMONT CONTRACTORS, WHAT A JOKE. I WAS CHARGED THE $100 TO COME OUT... Read more

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  • Jun 27
  • Repairs
  • Great Neck, New York
  • Air Conditioner Repair
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

My central air conditioning is not working, which I discovered about a month ago. AHS sent an air conditioning company out immediately to check it out. The man was extremely nice, however, he advised me that the problem is an electrical issue, not the AC. So the next day an electrician (ordered by AHS) left a message on my machine at home. I have left umteen messages for him to call me and I... Read more

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  • Jun 25
  • Repairs
  • Las Vegas, Nevada
  • Warranty Service
  • 42
  • REVIEW RATING 4/5

The WORST company; do NOT use. Each time I call I have to sit on hold for at least 25 minutes, only then to speak with an unhelpful representative who reads from a script. I had a toilet leak, so AHS sent out a repair agent, who apparently didn't fix the leak. So I called back to have AHS send out somebody who could fix it. Jasmin kept repeating that they would send someone out but it would... Read more

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  • Jun 25
  • Repairs
  • Benton, Arkansas
  • Hvac Repair
  • 47
  • REVIEW RATING 4/5

AHS sent out a heating and air company Connie Creed Heat & Air to replace my whole heating and air system. After installing it we found it would not cool down our house. It runs non stop for 17-18 hours a day and is usually about 84-90 degrees in our home by 9pm every night. We have to small children that are having to go thru this right along with us. Contacted AHS to let them know and they... Read more

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