American Home Shield Complaints and Reviews

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  • Customers like
    • Easy payment2
    • Setting up original appointment1
    • Service1
  • Customers don't like
    • Customer service19
    • No integrity17
    • Service and customer service12

  • 18 hours ago
  • Repairs
  • Boston, Massachusetts
  • Home Warrantee Appliancce Repair Replacement
  • 12
  • REVIEW RATING 4/5

Average wait time: 34min15sec. Unacceptable! Called AMS several (5-6) times. They want you to use the crappy website to reduce interpersonal interaction and incur cost savings. So I tried to go along with their cost saving plan and request several appliance repair on website Unsucessfully! So I ended up calling anyway. Over the past 10 days, I have had many discussions with different... Read more

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  • 18 hours ago
  • Repairs
  • Rocklin, California
  • Ahs Home Warranty
  • 5
  • REVIEW RATING 4/5

I recently switched from First American due to poor customer servive and extended delays for service. AHS rep was on my phone frequently to assure the contract. This is my third try contacting them re: the policy for my rental. I have been on the phone now 45 minutes- to discover the address was incorrect on the rental and that my spa was not included in the policy as asked. I was transferred to... Read more

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All most week and a half that I been waitig for a service that we request. After 14 year paying on time. Bad expirience, I will go forward whit this matter Add comment

  • 1 day ago
  • Repairs
  • Lake Forest, California
  • Plumbing Repair
  • 22

I had made an appointment with their contractor, emergency plumbing. Emergency plumbing does not answer their phone, three hours before the appt. time, I called and cancelled due to a family emergency. Almost three hours later, they called and said they would be at my home in 10 minutes. I told them I cancelled the appointment and they said ok. They told AHS, that someone at the door turned... Read more

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  • 2 days ago
  • Repairs
  • Mohave Valley, Arizona
  • Air Conditioning Equipment
  • 55
  • REVIEW RATING 4/5

terrible service. my air conditioner stopped working and I called AHS and they referred me to advantage air mech. who advised me that they could not come out for 5 days. I tried to explain that the temperature was going to be 112 degrees that day but they said that they still could not come out for 5 days. I called another company and they came out the same day and repaired my unit. I... Read more

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My air has been completely out for 10 days.. No one has been out to fix it . They will not give me any information how to get I touch with someone in their corporate office. I will never use them again. Add comment

  • 2 days ago
  • Repairs
  • Virginia Beach, Virginia
  • Air Conditioning
  • 19
  • REVIEW RATING 4/5

Mis diagnosed my air conditioning he put anti freeze in and 6 hours later it went hot. He came out again and said the coil was bad. Plus I stayed on line for over an hour. I have been on the phone for a long time, this is bad customer service. I am tired of the contractors telling me one thing I pay the money and it breaks within 60 days. Why we have to get paying for the same service. They... Read more

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  • 2 days ago
  • Repairs
  • Shreveport, Louisiana
  • Air Conditioner Repair
  • 28
  • REVIEW RATING 4/5

Called on July 19 2015 in regard to AC not working properly...ended up speaking with 6 different people to finally settle on a date and a company...was lied to in regards to if they had back up plans when they are backed up...wouldn't not give me the corporate number...customer service reps need training on what value means...fingers are crossed on if the AC will get fixed on the July 28 2015.... Read more

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I called for a repair on my air condiction cmr came out and said my air condictioner was hit by a *** wacket firt of all my air condictions sits on a concert walk way . Add comment

  • Jul 27
  • Repairs
  • Huntsville, Alabama
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

The drama with American Home Shield continues. After sending HVAC contractor without license due to even do business in Huntsville and sIx months without air-conditioning my home has tested positive for toxic black mold in the air ducts. According to my attorney, I need to settle my issue with AHS because toxic black mold damage even when caused by neglect and malfeasance is not covered by... Read more

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