American Home Shield Complaints and Reviews

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  • Customers like
    • Easy payment2
    • Pleasant phone personnel1
    • Setting up original appointment1
  • Customers don't like
    • Customer service17
    • No integrity15
    • Terrible attitude12

  • 5 hours ago
  • Repairs
  • Spring Hill, Florida
  • Enhanced Home Warranty Plan
  • 4

We helped our daughter buy a home at 705 E. Park St. Lakeland last week and the realtor furnished a Home warranty thru you. The AC unit failed to operate last Wednesday and we called you ... set up appt. today for 8 to 2 pm, your ac tech never showed and my wife waited all day for him in the sweltering heat and was planning a staying ere tonight with ac working,,, but your slug never showed or... Read more

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  • 11 hours ago
  • Advertisements and Cons
  • Overland Park, Kansas
  • American Home Shield Warranty
  • 10

I will be contacting the Ks. attorney generals office this week. I would like to know why you can stay on hold for over an hour with no answer. I have been trying to get a refund for weeks. I feel like this company is a scam and need to take my case further than a bad review. I canceled this warranty according to Shalonda and Elexias however There is no confirmation email or anyway to contact... Read more

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  • 13 hours ago
  • Property Insurance
  • Apache Junction, Arizona
  • Home Warranty For Homeowner
  • 5

This company is so awful. They send out repair people from terrible companies that no one in their right mind would contact; these companies have terrible ratings and many, many complaints. Their representatives are untrained, incompetent and irresponsible, as well as not returning calls as promised. Be prepared to spend many hours on the phone with them and still not have your issues... Read more

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  • 13 hours ago
  • Repairs
  • Chagrin Falls, Ohio
  • Home Protection Insurance
  • 4

I have made multiple calls trying to cancel my service contract. I have been left on hold for over an hour and then the call disconnects. Apparently, someone from their retention department (more like detention department) has to speak with you before your contract is cancelled. I am on hold with them again and will not hang up. I am making good use of my time though. I'm writing the reviews... Read more

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  • 1 day ago
  • Repairs
  • Newtown, Pennsylvania
  • Air Condition Repairs
  • 31

my six years old AC system broke down on June 17, 2015. Requested service same day . AHS assigned ac contractor 5 days later contractor showed up replaced a fuse . Two days later ac broke down again. Called AHS and contractor. Contractor sent the worst technician who broke the drain tube and determined that heat pump motor is broken needs new motor. Today is July 5th and AC is still down and... Read more

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You don't mind taking our money every month, then when we call for service we're told 24hr turn around for contractor to call, then when that didn't happen, we're told oh well it is a Holiday weekend so it may be TILL Monday or Tuesday! ! Seriously no hot water for days and the Contractor your sending has been reported to the Better Business Bureau, Wow talk about service, NOT !!!!! Add comment

They took a bunch of money out of my account in error and won't put it back. Add comment

I have had several issues with AHS.... They send people out that don't have a clue as to repair. I've had numerous people to my home for heat, air, & washer..... REDICULOUS! Add comment

  • Jul 01
  • Repairs
  • San Francisco, California
  • American Home Shield Appliance Plan
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

horrible company to work with, placed a work order for a broken refrigerator on 6/25. They said someone (vendor) will contact me for an appt. Today is 7/1 still no call from anyone. Had to call in to see why, on hold for over 30 minutes, just like the first time. Hold time is ridiculous. Sitting around for 6 days with a broken refrigerator is not acceptable. Am on hold again while... Read more

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  • Jun 30
  • Repairs
  • Huntingdon Valley, Pennsylvania
  • Air Conditioner Repair
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

Several weeks ago I called about an air conditioner unit. AHS sent out contractor that didn't speak English and wouldn't look at the unit. I called back and AHS said that they had to send out same company but the company never contacted me. I called again today at 7:30 am and again AHS said that I would hear from the contractor today. I did not. I called AHS again tonight at 6:00 and was told by... Read more

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