American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 588+5 mobile complaints
  • $300K claimed losses
  • $505 average
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  • 15 hours ago
  • Construction
  • 4

Called no. given to cancel policy. After giving all necessary info to AHS person, was told I had to call another no. to verbally state I want to cancel. After over 1hour on phone, I hung up and called again. A second person I advised what happened told me she would contact cancellation dept and have them contact me by end of day. So much for that. They never called. Do yourself a favor,... Read more

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  • 18 hours ago
  • Repairs
  • Scottsdale, Arizona
  • Home Warranty Cancellation
  • 6

Have sold the home under contract and unable to contact the cancelation dept. at AHS. After 40-50 minutes on the phone on 3 different occasions , still unable to get through. Called another department at AHS who was not allowed to cancel. After hearing how long we had been trying to cancel said she would have them call us . After a pause, she stated , they probably would "NOT" return our call .... Read more

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  • Oct 27
  • Repairs
  • Georgetown, Texas
  • Property Contract
  • 38

my plan was to go into effect the 26th of october but before this happened i called to cancel the contract due to my desire to sell the property. i also emailed them thru the online a h s site. i informed them of my desire to cancel and for them not to process pmt. when you try and call the number to talk to someone in person the msg tells you the wait is over 15 minutes. this msg does not... Read more

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  • Oct 24
  • Repairs
  • Dover, Delaware
  • Unprofessional Technical Service
  • 36

Worst Technician ever. I think he was around 12 years old. Went down in my crawl space where the heater is located...He informed me that my system was put in illegally and didn't meet specifications. The switch wasn't igniting the gas furnace. He stated, my duct work was too long and not in legal specifications. We are military, purchased the home 18 years ago, with a VA loan and inspection.... Read more

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  • Oct 24
  • Repairs
  • Draper, Utah
  • Home Warranty
  • 1
  • 1
  • 49

Last night, I concluded a very disappointing phone call with a very unhelpful associate from American Home Shield named Tiffany. I decided to cancel my warranty because I have taxes due on three properties come December 1st, and really need every bit of cash. I requested cancellation via email three days prior to billing (10/21/14), and received a response, via email from a live associate of AHS... Read more

Was this review helpful? 3 0

     

  • Oct 24
  • Repairs
  • Colton, California
  • Washer Repair
  • 51

On 10/10/14 a technician from (So Cal Appliance) who is contracted with American Home Shield because my washer was making a lot of noise and the what was not draining when cycled to do so. The technician said he had to take the machine back to his shop because the drive shaft and the bearings were broken and he said he was not sure what else was broken he stated he had to take the machine apart... Read more

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  • Oct 22
  • Repairs
  • Home Warranty Coverage
  • 29

The worst service ever. Took a month each to get a garage door opener and washer fixed. Customer service is nothing but rude. Took multiple trips to make repairs. Would not cancel our account. Do not use this company. It would be cheaper and easier to save your money and buy the item new when it broke. Even the the furnace would generally be 2 thousand dollars. That is about 2 years of this... Read more

Was this review helpful? 2 1

     

  • Oct 20
  • Repairs
  • Mission Viejo, California
  • Incompetent Electrician
  • 49

Had an electrician come out because my sparks are coming out of my outlet and he said it's because I'm plugging things in too slow! Where's my money was his next question.. Seriously? 5 minutes and 75.00! I called two weeks before contract was up and told them I didn't want it. The customer service clerk was helpful and said not worry, they wouldn't charge my card. I get a new contract in... Read more

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  • Oct 12
  • Repairs
  • Los Angeles, California
  • Electrical Box Replace
  • 1
  • 1
  • 123

American Home Shield complete frauds - $480 a year + $77 co-pay for each service request. This company is dreadful - I bought policy with them years ago to cover major problems with plumbing electrical etc.that might arise but they have never covered any of the major problems I've had. For instance sprarks flying out of my electrical box in kitchen was not covered and was deemed as "safe" not... Read more

Was this review helpful? 5 0

     

  • Oct 12
  • Repairs
  • Hollywood, Florida
  • Maintenance Service Contract
  • 57

My AC went down on weekend. I live in South Florida. By noon, my house was like an oven. I called American Home Shield to be told I had to wait 48 hours since it was a weekend. AHS contract states they will expedite emergency service. It was useless to argue with their agent - she flat out refused to escalate, expedite, or many any efforts to help us find a contractor who could respond... Read more

Was this review helpful? 3 0
 
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