American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 543+2 mobile complaints
  • $270K claimed losses
  • $499 average
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  • 13 hours ago
  • Other
  • Montgomery, Alabama
  • Plumbing Repair Services
  • 11

Since July 20,2014 I have been trying to get my plumbing repaired. AHS has requested a second opinion but keep sending the work order to the company who gave the first opinion. In the mean time, every week for 4 weeks we have had to have our drains cleared at our expense because we cannot get AHS to hold up their end of the contract. I am on the phone with customer service reps every other day or... Read more

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  • 2 days ago
  • Repairs
  • Phoenix, Arizona
  • Home Warranty Plan
  • 19

AHS did not cover any of the issues that arose in our house all year: Air Conditioning Duct Work (Guy never came in the house when we mentioned it was the duct work but still charged $70 service fee) Thermostat wire connecting AC unit to Thermostat ($400 and a giant gaping hole in our wall we were told to replace ourselves) Pool Pump Sand (uncovered because it was 'general maintenance') Pool Pump... Read more

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  • Aug 14
  • Ex Employees
  • Service Personnel Treatment
  • 58

We have been a service company for AHS for about 25 years. Before the recession in 2008 we had an "allotment" with AHS of $92.per job. In other words, we were expected to complete each job including labor and materials, gas and incidentals under $92 per job. When the recession hit, AHS said they were dropping our allotment to $80 per job... take it or leave it. We struggled for years to keep... Read more

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  • Aug 12
  • Repairs
  • Fayetteville, North Carolina
  • Service Refusal
  • 50

I have had home shield for nearly ten years. In the last couple of years I have called them three times for rentals I own. Every time I call there is always a reason they can not perform the service. We don't cover that, this is not part of our plan, Items not serviced by us before. This has been my worst experience, all this money with no service whatsoever. I will drop them and I'm not... Read more

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  • Aug 12
  • Repairs
  • Atlanta, Georgia
  • Ac Repair Fees
  • 77

Leak discovered in closet AHS sent a plumber $75. Plumber said it the AC. AHS assigned United did not show up on a Friday. No return call from their hotline. Called AHS on Sat it was 93 degrees in a home with my elderly Mom. After a looooong wait to get a rep on the line at AHS I had to beg them to send someone out. Sent Air Design $75 they said it was the coil they had to order the part and... Read more

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  • Aug 05
  • Repairs
  • Chicago, Illinois
  • Ejector Pump Repair
  • 115

This is the biggest waste of money ever. Do not waste your time, money or energy with these people. We had both our ejector pumps break down within a month of each other and they did not cover them for the stupidest reasons ever. The sump pump malfunctioned first causing $12,000 of damage in our basement. It took forever to get someone out from their contractors. They did not answer their... Read more

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  • Aug 03
  • Repairs
  • Lancaster, Ohio
  • Air Condition Unit
  • 146

I had AHS for 9 years and when my a/c quit working on June 29, 2014 I called for repair. What I got was a unlicensed uninsured contractor who used the wrong parts and did not fix unit. This contractor refused to return to complete the job and AHS became difficult to work with. AHS ultimately paid for a different licensed and insured contractor who fixed the unit in one hour. However, be careful... Read more

Was this review helpful? 1 0

  • Jul 31
  • Repairs
  • Home Protection Policy
  • 197

Why I won't buy Am Home Shield again. Close escrow on my new (old house) May 30, 2014......having had a home inspection telling me everything was AOK I bought my policy May 31 2014....Had to wait until 6/21 for it to take effect 1. Water heater dropped its bottom....AHS say we don't cover Hot water heaters older than 5 years. It was 6 years old 2.Air Conditioning was not cooling enough. ... Read more

Was this review helpful? 4 0

  • Jul 28
  • Repairs
  • Air Conditioner
  • 1
  • 224

In July 2014 my air conditioning unit went out. Long story short it was a cheap 12 year old unit, that once it stops holding coolant and blowing cool air, it's parts can't be accessed it has to be replaced. After many phone call to schedule , the first contractor sent band-aided the situation by adding coolant. It ran out less than 24hrs. The company went with the excuse that they could not... Read more

Was this review helpful? 5 0

  • Jul 21
  • Repairs
  • Ineffective Services
  • 1
  • 108

My grandparents {80 years old} have contacted American Home shield about their broken refrigerator/ freezer for over a month and after many pointless trips out all different service people, all confirming they can't fix it, they are still without a refrigerator. American Home Shield has caused more a headache then my grandpa's cancer. This isn't right. It is a horrible company. This insurance... Read more

Was this review helpful? 3 0
 
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