1.3
  • Easy payment1 votes
  • Customer Service6 votes
  • no integrity4 votes
  • Communication3 votes
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  • Jan 22
  • Repairs
  • Burnham, Illinois
  • Furnace Repair
  • 49
  • REVIEW RATING 4/5

I called on 1-9-15, my furnace went out. I explained that I had a combo furnace with heat n air. A couple of days later the company called to come out. I explained what kind of furnace I had they said they don't work on them. I had to call homeshield back to make another app. The gentleman from all weathers came out and stated that I need a new furnace . He wrote all information down and called... Read more

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  • Jan 20
  • Repairs
  • Phoenix, Arizona
  • Water Heater Repair
  • 61
  • REVIEW RATING 4/5

My water heater is not putting out enough hot water, so I called AHS because I knew it was covered. After having a guy here for THREE HOURS attempting to fix it, it still didn't work. So the next day they sent someone else out and said it needed to be replaced and they would get back to me. Then AHS called and said yes indeed they would replace my water heater but it would be an additional... Read more

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Won't help the customer. They stand so rigid on how they will not help you that they have lost touch with their customers. They resolve everything with " We won't cover that! ". They should be ashamed of their blatant cruelty. Add comment

  • Jan 12
  • Repairs
  • Lexington, Missouri
  • Furnace Repair
  • 78
  • REVIEW RATING 4/5

1/9/15 called ahs to submit service on malfunctioning had furnace .. 1/12/15... contractor for ahs .... USA services called once left message 1/10/15 I returned call left message 1/12/15 no return call yet Called Demetria w ahs to report no service yet .... Still no call from furnace contacted (USA SERVICES) Temps have been single digits To low double digits it's below freezing VERY... Read more

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  • Jan 12
  • Repairs
  • Chillum, Maryland
  • Heating Repair
  • 1
  • 1
  • 156
  • REVIEW RATING 5/5

this company sells a warranty that is a farce !!!!! I bought a house and got the warranty with american home shield, after 15 days of living at home had problems with the heating and call this company to repair the heating, they sent me to a technician who just took pictures and said missing pieces of the machine and do not repair anything; then the company called me to say that is not covered... Read more

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  • Jan 12
  • Repairs
  • Hellerup, Hovedstaden
  • Hvac Repair
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

They sent out a person to fix my heating system and the guy said he did not know what to do and would have to read up on it and get back to me in a few days. It was 20 degrees so I called American Home shield and they said they dont have anyone else and I would have to wait. I called a reputable company who came out the next morning and fixed it in 1/2 hour. I cancelled the warranty company and... Read more

Was this review helpful? 1 0

  • Jan 10
  • Repairs
  • Poteet, Texas
  • Repair Service
  • 109
  • REVIEW RATING 5/5

As an employee of AHS I want to warn all consumers. Most repairs take weeks to be complete and if you call for help reps have 6 minutes to address it or they get punished. That's why they brush you off. AHS will find a reason to tell you your repair is not covered 8 times out of 10. They don't train properly & have a ridiculously high turnover rate. They encourage employees to lie so the call... Read more

Was this review helpful? 5 0

  • Jan 09
  • Repairs
  • Upper Grand Lagoon, Florida
  • Property Maintenance
  • 85
  • REVIEW RATING 5/5

I was notified early in the morning from my property management company that the heater stopped working and the tenants were freezing. They tried to contact AHS and after an hour AHS told them they were sending a vendor out. I got the email confirmation with a dispatch number and thought everything was good. I was later contacted my the property manager that the vendor was not coming until the... Read more

Was this review helpful? 5 2

  • Dec 19, 2014
  • Repairs
  • Jacksonville, Arkansas
  • Hot Water Heater Repair
  • 285
  • REVIEW RATING 5/5

On Dec 13, I called AHS because my hotwater heater was leaking and was told they cannot schedule a contractor until the 15th, (Mon.thru Fri) even though there was one inch of water on the floor. On the 15th I called back and was given an appointment for a technician to evaluate the problem on the 16th. The techinican never showed. O n the 17th again I called and was told someone forgot to... Read more

Was this review helpful? 6 0

  • Dec 16, 2014
  • Repairs
  • Sterling, Virginia
  • Home Warranty Plan
  • 1
  • 1
  • 264
  • REVIEW RATING 5/5

After paying into American Home Shield for many years we made our vey first claim in June of 2014 for a broken A/C unit. What did the contractor (that we had to pay for) tell us? That the unit had been damaged by ice falling on it and therefore we did not qualify for repair or replacement under the AHS policy. Ice???? In June???? It had been working perfectly up until that time. Just a complete... Read more

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