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American Home Shield

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American Home Shield is a company that provides home warranty protection services. The company was founded in 1973. It is headquartered in Memphis, Tennessee. The company deals with the trouble of repairing air conditioner, furnace, and appliance and plumbing problems. AHS operates 4 state-of-the-art service centers (Carroll, IA; Memphis, TN; LaGrange, GA and Santa Rosa, CA). In 1989 AHS was acquired by the ServiceMaster Company. The company provides its request service available 24 hours a day, 7 days a week. American Home Shield is the largest network of local and pre-screened service contractor all over the United States.

American Home Shield offers the most developed home warranty program available.

Please try to contact American Home Shield Customer Service directly prior to posting any complaints on this site.

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American Home Shield Complaints & Reviews

American Home Shield Reviews

Anonymous
American Home Shield - They lied about coverage on the intended warranty items.
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I just placed a service request with American Home Shield for a well pump that I've had over two years and now my pump needs repaired they refuse to make any reapirs because they s...

#318869
May 16, 2012
6

Anonymous
American Home Shield rip off
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

After paying for our home warranty and having our AC unit serviced every year the unit finally up and died. The AC company salesman AHS sent out was too slick for me and I just d...

#318644
May 15, 2012
20

ChicknLa...
American Home Shield - AHS does not hire licensed plumbers
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

The plumbing company AHS sent out for the Tulsa area were an unusual business name that based out of Oklahoma city with no Tulsa local location to be known of and were not known by...

#317574
May 09, 2012
24

Trying t...
American Home Shield will only shield you money from you
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I bought a very specific Pool/Spa Common Equipment Rider on my AMS policy only to find out the whole rider was fraud. Will from Tenn told me that it does not cover my on/off swit...

#315106
Apr 27, 2012
82

Anonymous
American Home Shield - AHS harassment
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

As a vendor 3 weeks ago ahs said thay had some one that would do there work out here and to drop my coat or else i said go ahead there is nobody for 75 miles im it and im chargeing...

#314063
Apr 23, 2012
147

Csideboy
American Home Shield - Will not fix and lied
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

My air and heat are 1 unit. I had an a/c problem and AHS would not fix this unit. (I was advised it was no longer in production and would take 4-6 weeks to produce the parts). Th...

#313721
Apr 21, 2012
146

Parandbi...
American Home Shield - Denied repair
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

PLEASE!!! Save your money, save yourself from lots of aggravation - DO NOT use Amer. Home Shield. After spending over $400 to repair my A/C one month before signing up with AHS, t...

#313703
Apr 21, 2012
217

HogBob
American Home Shield - Liars!
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

Got American Home Shield after shopping around for a policy to cover appliances and AC at rental property. I was told by rep that if broken and item could NOT be fixed with initial...

#312814
Apr 17, 2012
164

Mcady
American Home Shield WARRANTY SERVICE
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

BUYER BE WARE!I'VE BEEN A CUSTOMER FOR 3 YEARS. I CALLED TODAY TO ASK FOR SERVICE FOR MY TRASH COMPACTOR. THEY INFORMED ME IT IS NOT COVERED. SHE PUT ME ON HOLD ...

#311396
Apr 11, 2012
194

Anonymous
American Home Shield
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

Water Heater went called AHS plummer came out and said that the state/township law requires them to change pipes with 2012 laws. Not just the water heater which would be an extra $...

#310902
Apr 09, 2012
207

Daisydog
American Home Shield /Scam/Thieves
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

Had their coverage two days. They offered preventative maintenance when I signed up, but I needed to wait until after my coverage was in force and active. So two days after my pl...

#310817
Apr 09, 2012
230

Anonymous
American Home Shield - Worthless coverage From American Home Sheld!
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

American Home shield is worthless. They give you the impression that you have coverage. When it comes to something needed they send worthless people out that add needless stuff tha...

#310131
Apr 05, 2012
165

Nemo68
American Home Shield
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

Well, I had 2 contracts with them, I sold one property and cancelled the contract and saw that I continued paying one payment which was higher than the property I still owned but I...

#308844
Mar 30, 2012
201

Listen a...
American Home Shield - Facebook, newspaper
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

No details necessary when you read through my terrible experience with American Home Shield. One member of their customer service is dishonest and won't listen to a word you say. I...

#308761
Mar 30, 2012
211

ALandlord
American Home Shield - Quite Pleased
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I have an American Home Shield warranty package on a rental property for the past few months. Last week I made claim on a broken refrigerator. In less than one hour I heard from t...

#307332
Mar 24, 2012
254

Mdheim
American Home Shield - US TOO!
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

AHS has been sending companies to get us cold ac every spring for over 12 years! One told us it would not get cold because our state had laws you could not have your house below 72...

#306009
Mar 19, 2012
292

Sickofbe...
American Home Shield - Class Action Suit Anybody?
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I think a Class Action Suit is way past due for this shady company!! Don't even waste your time checking the BBB (Better Business Bureau) because they have an A+ rating there. I le...

#301730
Mar 02, 2012
351

Edmen
American Home Shield - THEY ROBBED ME LIKE FOR A TOTAL OF $5700
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

AMERICAN HOME SHIELD They will find ways to make you pay for like 75% of the total cost of the repair when it is something that will cost over $1000 Claiming that those are not co...

#300754
Feb 28, 2012
399

Johnthep...
American Home Shield doesn't honor it's warranty
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I thought I had a stoppage in my bathroom plumbing line. I called American Home Shield(AHS) and asked them to send a plumber. I knew that would be near impossible because all the p...

#300203
Feb 25, 2012
401

Wende
American Home Shield - AHS home warranty
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I purchased a home warranty through american home shield, after 18 months I had occassion to call for a repair of my washing machine. The repairman came out promptly and after exa...

#299763
Feb 24, 2012
496

Srbeez
American Home Shield - AHS is champion in denying claims!
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

My washer wouldn't spin fast enough anymore and leave me with soaky wet clothes. I called AHS. It took four days for a technician to come out. When he inspected the machine, he...

#298073
Feb 17, 2012
388

Anonymous
American Home Shield - AHS Warranty- Stay far away!
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

It is no coincidence many actual reputable service providers do not enter into a contract with AHS. Most of the ones that do cannot get work elsewhere so they contract with AHS. My...

#298043
Feb 17, 2012
350

Logibear
American Home Shield - American Homeshield BEWARE!
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

American Homeshield needs to be PUT OUT OF BUSINESS! We didn't heed the warnings - they ASSURED us that we had the "Cadillac" of policies with them. SURE. They repaired our Air ...

#297956
Feb 17, 2012
347

Anonymous
American Home Shield - AmericanHomeShield - Mega Spammers
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I have never had contact with AmericanHomeShield, yet I am receiving 10 - 15 spam emails from them every day. I have tried to block them, but they change the sending address hourly...

#297625
Feb 16, 2012
259

MeghanDW...
American Home Shield
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

AVOID! AHS has been the most unprofessional "establishment" I have ever had the displeasure of dealing with. I had a loss of power in my home, and was told that AHS does not have a...

#297448
Feb 15, 2012
267

Anonymous
American Home Shield E-mail onslaught.
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

Lately, I have been getting a flood of e-mails from American Home Shield about furnace warranty. We are renters. The landlord covers everything in the home. The e-mails come fro...

#297399
Feb 15, 2012
303

Anonymous
American Home Shield ® sends many spam e-mails daily
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

American Home Shield® sends many spam e-mails daily from different addresses - will NEVER use their service - this *** posting wants 100 words - so here goes - American Home Sh...

#297289
Feb 15, 2012
273

Anonymous
American Home Shield - Did not return to repair the leak
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

Water leak under house. Sent their rep to examine and found water under house. He advised me to call my home owner insurance company to advise them and to clean up water and call...

#297118
Feb 14, 2012
219

Anonymous
American Home Shield screw there customers
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I have had American home Shield as my warranty company for my home for almost 5 years. I put in a service request for my plumbing in my crawl space because I had a few pipes start...

#296940
Feb 14, 2012
246

Anonymous
American Home Shield is terrible
5.0 P.O. Box 849 CarrollIA51401-9901 1-800-776-4663, 1-800-827-4636 https://www.ahscustomer.com/contactUs/ContactUs.ahs

I paid $880 a year and made my first claim for service from American Home Shield today- 2/10/12. I have a leak in my kitchen. They said four days to come out and assess the problem...

#295956
Feb 10, 2012
288
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Related Information

Repairs
The repair industry has changed drastically over the last 5 years. It means that the price of consumer electronics is as low as it has ever been. So that is not a problem to buy a new piece if the previous one filed. However, still people may require electronic repair services. Electronic equipment contains dangerous voltages and can be hazardous to unqualified service personnel. Only those with adequate training, equipment, facilities and experience should attempt to repair any electronic equipment. Anyone attempting to repair any electronic equipment who does not fully understand the shock hazards, as well as the fire hazards associated with working with electronic equipment, should not attempt such procedures! Improperly attempted repair can kill you and burn down your house. That is why it is better to order the services from specialized companies. Such companies offer on-site services as well as take the damaged item to their facility and then ship it back when repaired. Such companies are numerous and their prices vary considerably.

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