American Home Shield Complaints and Reviews

1.3
  • Easy payment1 votes
  • Customer Service7 votes
  • No integrity5 votes
  • Communication3 votes
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  • Feb 25
  • Repairs
  • Dishwasher Repair
  • 29
  • REVIEW RATING 4/5

8 weeks broken dishwasher, 2 contractors and 5 visits later both report un-repairable, but AHS tells me they are sending a 3rd Not only are the service contractors generally inexperienced moonlighters, and most difficult to schedule, but AHS does not accept their response to them either. AHS indeed hopes I will tire of washing dishes by hand family of 5 for 8++ weeks, and I may, but I am filing... Read more

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  • Feb 22
  • Repairs
  • Bear, Delaware
  • Heater Repair
  • 53
  • REVIEW RATING 4/5

Called AHS to report my gas heater had stopped working. They informed me a tech would return my call. No call Back. I got the name of the contractor and called and left a message. No call back. Called AHS back and since it's sub zero weather she said she would put claim in as an emergency. Also put online request in. I was supposed to hear back in 4 hours or less. Next day....still no response!... Read more

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  • Feb 21
  • Repairs
  • Haymarket, Virginia
  • Home Warranty
  • 20
  • REVIEW RATING 3/5

Don't buy a contract with these people. You would be better served just to set your money on fire. This company is totally pathetic. Their customer service is unprofessional and unhelpful. The contractors who they work with are incompetent at best. Their response times are glacial. What you save on repairs is not worth the extra time and frustration that you have to go through to get something... Read more

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  • Feb 21
  • Repairs
  • Columbia, Maryland
  • Heating Unit
  • 21
  • REVIEW RATING 4/5

Noticed water coming out of our heating unit Saturday morning in single digit cold weather. On hold for over 20 minutes waiting for customer service. Rep was useless and unhelpful. He assigned a contractor to come out. Only gave us name and phone no, of contractor, would not give address of company saying they couldn't do that. Asked if the company he was assigning had emergency hours, said... Read more

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  • Feb 20
  • Plumbing
  • Mundelein, Illinois
  • Water Heater Replacement
  • 33
  • REVIEW RATING 4/5

As I write this, I have been waiting on the phone for an hour to get an update on my service request. My water heater went kaput two days ago, and the AHS contractor serving our area could not be scheduled to be here for two days (the only contractor they have is not even located in our county). When he finally arrived and determined that the water heater needed to be replaced, we were told... Read more

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  • Feb 19
  • Repairs
  • Anaheim, California
  • Ceiling Fan Repair
  • 49
  • REVIEW RATING 4/5

I have been an AHS customer for over two years. Back in 2012-2013 my husband and I purchased a policy from AHS, shortly after our ceiling fan broke, we called AHS and were told that the ceiling fan was not covered so we bought a new ceiling fan. Then I found out that the fan “was” covered and when I called AHS they said that because we purchased the fan and installed it they could not refund us... Read more

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Heat went out temp outside 20 below on a Saturday AHS couldn't send someone out until Monday called someone on my own rep said should have been escalated but wasn't now no one will return my calls or money supervisors won't come to phone Add comment

the company contacted me and promised to return the money of the policy but I have more than a month waiting and money does not appear. I can not believe that these people are so dishonest !!!! Add comment

  • Feb 09
  • Repairs
  • Cincinnati, Ohio
  • Dryer Repair
  • 62
  • REVIEW RATING 4/5

Well two weeks later still without a dryer. Said they were waiting on pricing from the service guy. I called The service guy he told Me he sent pricing the first day dryer couldn't be fixed because part wasn't available. Service man told me that AHS put It into a parts research and assured me that pricing was called in. Get a call Friday morning after several calls to AHS saying they would be... Read more

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  • Feb 06
  • Repairs
  • Corvallis, Oregon
  • Stove Top
  • 114
  • REVIEW RATING 4/5

I switched to AHS from First American, after 2 years, because I was told that they had better service and coverage. Several sales reps guaranteed that I would not be required to use Sears, even though that is who they contract with instead I could use one of the local business approved by their company. My first service call involved the technician making a recommendation to replace my stove top... Read more

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