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1.4 Based on 294 reviews
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  • Customers like
    • Easy payment 5
    • Ability to submit service request 4
    • Setting up original appointment 4
  • Customers don't like
    • Poor customer service 56
    • Zero integrity 35
    • Terrible service 25

They do NOT replace anything. They pay very little of the cost of needed replacements. We had to replace an AC air handler in our attic. They sent out a "warranty" AC company who had a 1.9 out of a 5 star rating with multiple complaints. Plus, they wanted to replace the unit with a poorly rated one - last on the list of AC units. With mutliple talks with people I know in the AC business, I was told to "never" let a warranty AC company install... Read more

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I have had 2 unbelievable experiences with American Home Shield. Both horrible. I will highlight them. Current: - I own a single family rental property. - I pay $45 a month for “Protection” - I have a $100 deductible Water Heater - Began leaking. Clearly why you have a home warranty - AHS sent a company to replace. - I was told that AHS only pays for the heater and replacement. - The contractor said that there needed to be new fixtures put on... Read more

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Horrible customer service! Refused to fix our issue with our AC said we had a pre existing issue but they could not figure out the issue! They did not want to help us at all GLADLY CANCELLED our home warranty through them! Add comment

There is nothing more disappointing than paying a monthly service for American Home Shield Warranty and then you try to actually use the service you pay for and they come up way short on what they claim. They had an AC company out and I had to pay $325 which consisted of the service call fee & Freon. Then in just a few days I turn the AC on and it's not cooling again. I call American Home Shield Warranty again and the agent informs me that I... Read more

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So far I've been without hot water for 8-days and this is by far the biggest waste of money. My tankless water heater quit making hot water. Customer service is beyond horrific and in order to talk to a supervisor that won't accomplish anything they will make you wait a hour. Now they are telling me it will be another 4-7 days and I have 2-hours in phone calls trying to resolve matter and most of its hold time. I paid them in full over... Read more

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The Worst company out there! Employees read off of scripts no customer service at all. Promises not kept. Apparently they don't have supervisor was told that numerous times. Don't care if you have hot water. Take your money easy but when comes to supply service they are not willing to assist! Add comment

The 2nd of the month I called American Home Shield for repair. the 4th of the month the technician came out to repair my refrigerator. a week later I called to find out what's going on with the part .the company hadn't even sent in the work order to American Home Shield .they finally got that together and I had to end up waiting a month for the part to come in .the part came in a month later exactly and it was the wrong part .the technician said... Read more

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I called AHS on the 21st of April. They suggested a company called Second Opinion Heat and Air in Oklahoma City, OK. It has been a back and forth game of excuses. One will say they are waiting on the other, one will say they are ordering parts and the other will say, "what parts?" I am currently on hold to cancel my policy with the first 30 days. I suggest you do the same. We are very hot waiting on an extremely simple repair. The blower... Read more

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After being with AHS for several years I had a small claim. First they tried to get out of following their written warranty. After reading the warranty I asked that they just take care of what was promised. Put came to shove and the dishwasher was fixed. You need to read ever letter and every word as they will try to get out of the warranty any way they can. Well several months later they sent me a termination /non renewal letter. When asked why... Read more

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American Home Shield is a rip off! You pay 550.00 a year to have insurance for your appliances and home. Each time they send a technician out you pay 75.00. Twice I have had to pay for nothing I get a diagnosis and then sorry we don't cover that! Save your money for the repairs and have them done yourself! Waste of time this company!!! First episode happened in August of last year . We had a sewer gas smell and they came out and claimed it was... Read more

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