American Home Shield Complaints and Reviews

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American Home Shield
Main address: P.O. Box 849 51401-9901 Carroll IA
1-800-776-4663, 1-800-827-4636, , https://www.ahscustomer.com/contactUs/SelectContactUsTopics.jsp
  • 581+5 mobile complaints
  • $300K claimed losses
  • $506 average
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  • 1 day ago
  • Repairs
  • Mission Viejo, California
  • Incompetent Electrician
  • 10

Had an electrician come out because my sparks are coming out of my outlet and he said it's because I'm plugging things in too slow! Where's my money was his next question.. Seriously? 5 minutes and 75.00! I called two weeks before contract was up and told them I didn't want it. The customer service clerk was helpful and said not worry, they wouldn't charge my card. I get a new contract in... Read more

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  • Oct 12
  • Repairs
  • Los Angeles, California
  • Electrical Box Replace
  • 1
  • 1
  • 94

American Home Shield complete frauds - $480 a year + $77 co-pay for each service request. This company is dreadful - I bought policy with them years ago to cover major problems with plumbing electrical etc.that might arise but they have never covered any of the major problems I've had. For instance sprarks flying out of my electrical box in kitchen was not covered and was deemed as "safe" not... Read more

Was this review helpful? 4 0

     

  • Oct 12
  • Repairs
  • Hollywood, Florida
  • Maintenance Service Contract
  • 38

My AC went down on weekend. I live in South Florida. By noon, my house was like an oven. I called American Home Shield to be told I had to wait 48 hours since it was a weekend. AHS contract states they will expedite emergency service. It was useless to argue with their agent - she flat out refused to escalate, expedite, or many any efforts to help us find a contractor who could respond... Read more

Was this review helpful? 2 0

     

  • Oct 11
  • Repairs
  • Tampa, Florida
  • Air Conditioner Repair
  • 61

I had a problem with my AC not cooling. The service tech that came out pushed me to purchase a new unit as soon as I said I wanted mine repair. He said he had to return and collected my out of pocket service fee. I never heard back from him nor his company I then received a call from American home shield letting me know that my repair would not be covered because it appeared to be pre existing. I... Read more

Was this review helpful? 3 0

     

  • Oct 09
  • Plumbing
  • Incompetent Plumber
  • 50

I have had three service calls, not one service was completed without some outragious out of pocket expense from the contractor. The plumber said 380 for a leak. Guess what I am a plumber and fixed the problem in 12 minutes while he was out on the phone smoking one of my ciggerettes and drinking one of my cherry cokes. I don't want to even get into all the other nonsense and countless hours on... Read more

Was this review helpful? 2 1

     

  • Oct 09
  • Home Construction and Repair
  • Los Banos, California
  • Water Softener Replacement
  • 25

American Home Shield replaced my water softener with a defective one and refuses to correct problem but made it worse they let the contractor who installed it tell them if they would return and fix problem, they let the contractor Golden State Plumbing call all the shots.If American Home Shield would have put there foot down with this contractor and made them come back out and replace the unit by... Read more

Was this review helpful? 2 0

     

  • Oct 03
  • Repairs
  • Boerne, Texas
  • Appliance Installation
  • 104

I have just cancelled my contract with #AmericanHomeshield for the SECOND TIME. They brought me back as a customer claiming improved service and contractors, and I have just spent over 2 weeks trying to get a service request completed with them with no satisfaction. Their #contractor came out and left without finishing the job, and for the last week, after at least 5 hours on the phone with... Read more

Was this review helpful? 1 0

     

  • Sep 30
  • Plumbing
  • Philadelphia, Pennsylvania
  • Horrible Customer Service
  • 151

I have taken the home protection plan 2 years ago. I never requested any service in last 2 years from AHS. First time, I called them for small plumbing problems and they asked me to contact their assigned local plumber. I contacted the plumber who is not organized and with rudeness! In the first instance, I realized that it may be hard to work with that plumber. Then, I called back AHS and... Read more

Was this review helpful? 3 0

     

  • Sep 28
  • Repairs
  • Atlanta, Georgia
  • Incompetent Service
  • 100

Dishonest.....not dependable....incompetent....unresponsive...not truthful.... horrible to deal with....long waits for their representatives.... at least thirty minutes or more.... second class service men....they will explore every reason why they will not honor your american home shield contract....do not make the mistake of many others and keep away from this scam company.... you will find... Read more

Was this review helpful? 7 1

     

  • Sep 27
  • Repairs
  • Service Appointment
  • 169

The main reason we got involved with AHS is peace of mind as most people do? Unfortunately that's has not been my experience thus far.We have been with AHS for a year and a half. Monday 22nd of September started this unfortunate experience first we waited on hold anywhere from 20 to 30 mins. Once we got through the representative was courteous and professional. She verified all my account info... Read more

Was this review helpful? 3 1
 
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